Meagan Nelson

•Manage high-volume inbound calls in a fast-paced call center environment •Provide prompt, accurate support for customer account needs •Assist clients with questions and transactions related to employer-sponsored 401(k) plans •Educate customers on account options, features, and best practices •Support asset retention by delivering knowledgeable, solution-focused service •Process 401(k) loans, withdrawals, and other account-related transactions

• Built and maintained a thriving photography business through exceptional brand development and strategic communications. • Created and managed a highly successful website (www.meagannelson.com) utilizing SEO strategies to achieve Page 1 rankings for target keywords. • Designed and executed all marketing materials, including visual content, videos, and social media campaigns across multiple platforms. • Developed and implemented engagement strategies to grow brand visibility and client reach. • Expertly utilized Adobe Creative Suite, Canva, and Microsoft Office tools for content creation and client deliverables. • Managed all aspects of client relations, scheduling, and delivery of services. • Work has been published in Country Living Magazine, The National Oil and Lube News, and featured on The Huffington Post website.

• Progressed through multiple roles, including Collector, Litigation Specialist, Bankruptcy Specialist, and Team Manager, showcasing adaptability and leadership. • Handled escalated situations and collaborated with attorneys to resolve complex cases efficiently. • Led teams in mortgage servicing, ensuring compliance with company standards and delivering high-quality customer service. • Utilized Excel, AS400, Salesforce CRM, and Microsoft Office Suite for reporting, project tracking, and client communication. • Managed communications with stakeholders and clients, focusing on improving satisfaction and streamlining processes. • Coordinated cross-functional projects, ensuring deadlines and performance metrics were consistently achieved.