michel de bruin

it operations technical support

About

Most of my career I have been working for multinationals in England (UK) and Holland. Adaptable to work in Production-, Service Providers, Transport and Local Authority/Law enforcement organisations / markets. Skills: MS Desktop and Server/Network Administration & Support, Server Based Computing, Citrix. Through working in the various different markets I have ability to understand bespoke applications quickly up to SME level. Experienced to participate in Projects and Software Implementations, Digital Archive Solutions, Project coordination. Excellent Communicator. Excellent Balance between Technical & Functional skills

Country

netherlands

City

the hague

Industry

information technology and services

Skill

itil, windows server, xml, microsoft exchange, sql, technical support, citrix, testing, active directory, ict, incident management, prince2, service delivery, information technology, sharepoint, document management, project management, software project management, project coordination, change management, it service management, it operations, android, ubuntu, office 365, jboss application server, wordpress, microsoft sql server, customer service, management, application configuration, novell netware, softrules, pitney bows ippm, vde, networking, application implementation, microsoft servers, hardware, ifile digital information systems, windows, windows 7, windows server 2003, windows mobile, joomla, photoshop, illustrator, quarkxpress, vpn, lotus notes, artisteer, computer hardware

Experience

it operations technical support

communisis

2015-6 - Present · 11 yrs 4 mos

Looking after incoming data streams from our customers that run through various client tailored bespoke applications and support these applications. Liaison with Development teams, client Service team and IT support teams when required. Release management. Support site interoperability, Support for DR, SME for various clients. Application migrations/implementations and projects.

freelance project digital invoicing

vpg zeegroenten

2013-5 - 2013-6 · 2 mos

Setup of Digital Invoice System on a Windows based platform.

product engineer

volmacht premies

2012-7 - 2013-2 · 8 mos

Collection of product information provided by insurance companies, when this information was incomplete I contacted the product owner at the insurance company to get all the essential information that was needed. With this information I created a product document for the new configuration. I translated this information into a configuration with company’s bespoke software tool ‘SoftRules’. I tested this configuration. Creating test xml files with Notepad++ and when testing making sure it hit all the key point information as specified in the product document, this testing was also done with the tool called ‘SoftRules’. When needed I amended the configuration and retested this. Also updated product document with the latest changes and latest version number. Liaised with customers about the product to get approval and made this configuration available, release this configuration to the customer using either email or dropbox. Added value: Writing user friendly product and configuration documentation. Liaising with customers.

research implementation technical specialist

anva

2007-1 - 2008-1 · 1 yr 1 mo

Support bespoke insurancebroker software. Project work, Server migrations. Unix, MS Windows, Suse Linux.

systems administrator

virgin media

2007-4 - 2007-8 · 5 mos

Systems administrator Virgin Media. HP UX, MS Windows, MS Exchange.

ict support

air products

2006-11 - 2007-4 · 6 mos

Support analyst for their site in Crewe and satelite sites in the North West of England. Support: hardware, software, telephone and infrastructure.

it operations

merseyside police

2005-4 - 2006-11 · 1 yr 8 mos

IT Operations, managing business critical servers and applications for up to 7000 people. Liaison between support teams and external parties.

ict technical helpdesk

unilever

2003-1 - 2006-1 · 3 yrs 1 mo

Support users in Europe with their technical issues, MS Windows, MS Exchange, SAP and TCPIP.

ict support

huktra uk

2001-1 - 2003-1 · 2 yrs 1 mo

Senior ICT support analyst. Support: Hardware, Software, Telephone and Infrastructure MS Windows, HP Unix, Email Server, TCPIP, end user training and project support.