Md Shah Alam Shuvo

Rider Operations & Quality Management Planned and managed rider capacity and duty rosters based on restaurant offers, weekly holidays, order volume trends, and peak/off-peak hours to ensure optimal coverage. Implemented area-wise rostering and efficient rider allocation to maintain smooth and timely delivery operations. Conducted rider training programs for quality improvement, reinforcing operational do’s and don’ts through calls, face-to-face sessions, and digital platforms. Coordinated zone-level meetings and follow-ups to monitor performance, compliance, and service quality. Prepared and submitted audit and compliance reports to audit and accounts teams. Identified, documented, and escalated provider app and operational issues to the product team for timely resolution. Assisted in hiring, onboarding, and training new food men. Managed and supported a community of 400+ food men, resolving operational and payment-related issues to maintain retention and engagement.

Monitoring Team performance (Both ISD & OSD Operation) Maintaining all Operational activities Monitoring employee performance Working with Customer service Working with ISD & OSD Working with Future Projection & plan accordingly. Rider & vendor engagement.

Jr.Executive Department of Retail Commercial. Inventory and Warehouse Operations. Maintaining the warehouse and inventory operations from product inbound to outbound. Skilled at logistic planning, costing & time minimization as well as experience in web/ device software dashboard maintenance, Product Stock management, PO and invoice documentation, stock Cycle count process, and damage/lost minimization. Duties/Responsibilities: 1. Managing warehouse and Inventory operations. 2. Maintaining Web Dashboard and product stocks. 3. Supervise the Order process collaboration with Daraz and HungryNaki. 4. Monitoring product receives and dispatch from inbound to outbound. 5. Reporting to HQ on targeted success rate %, CSV, product-Aging, and Expiration issue. 6. Ensuring the FIFO, LIFO operating process. 7. Planning Logistic route map for product dispatched, from Central warehouse to Hub office. 8. Planning for Emergency Product sourcing from different Hubs along with logistic supports. 9. Organize training sessions on new changes for all assigned employees and team members. 10. Supervise the Office operations and administrative activities.