Md. Ismail Hossain
Executive - CRM @ DevsNest
About
A highly motivated IT professional and aspiring academic with a strong foundation in Computer Science and Information Technology. Holding a Bachelor's degree from North South University and currently pursuing a Master's in Information Technology at Jahangirnagar University. With hands-on experience in video production, project management, and technical training, I have led initiatives in e-learning management, IT solutions, and team collaboration. I am passionate about delivering high-quality IT services, fostering learning environments, and applying my skills to drive innovation in both education and industry.
Bangladesh
Dhaka
Computer Software
Artificial Intelligence (AI), Product Management, Product Marketing, Product Support, App Support, Customer Relationship Management (CRM), CRM, CRM Databases, Shopify, E-Commerce Integration, E-commerce Optimization, Customer Support, Customer Satisfaction, Git, Technical Support, Task Management, Troubleshooting, Interpersonal Skills, Documentation, Technical Documentation
Experience

Executive - CRM
Dhaka, Bangladesh
As an Executive – Customer Relationship Management for Dynamatic, a cutting-edge Devsnest product, specializing in driving explosive, personalized growth for Shopify merchants. My core mission is to leverage Dynamatic's highly customizable cart and upsell features, transforming static shopping carts into dynamic, high-conversion sales engines. Dynamatic is an advanced eCommerce personalization platform engineered to dramatically boost Average Order Value (AOV) and conversion rates. It achieves this by empowering brands to deploy dynamic upsell widgets, audience-specific campaigns, and strategic post-purchase offers with precision. Technical CRM & Strategic Merchant Enablement: My role goes beyond traditional relationship management; I function as a strategic technical consultant and growth partner for our merchants. I bridge the gap between business need and technical delivery. I work directly with merchant teams and communicate requirements for custom JavaScript/Liquid implementations to our development team, ensuring bespoke solutions integrate perfectly with the merchant storefront. I utilize my understanding of databases and fundamental data analysis tools to interpret complex sales funnels. This data-driven approach is key to refining campaign targeting algorithms and recommending revenue-maximizing strategies based on actionable insights. I lead the onboarding process, leveraging my knowledge of eCommerce platform architecture and front-end principles to rapidly diagnose potential conflicts and guarantee maximal feature adoption and reliability from day one. I fuse this deep technical and product knowledge with a relentless focus on measurable results, ensuring merchants fully harness Dynamatic’s power. My work is dedicated to building personalized, perpetually high-converting shopping experiences that generate sustainable and accelerated revenue growth.

Co-founder
Dhaka, Bangladesh
NO MORE FREE MUSIC is a protest to put an end to free music. Our core message is clear: music is art, and art deserves value. We strive to highlight music as the true essence of life and aim to nurture an ethical, formidable music culture from scratch. We are dedicated to supporting original musicians and ensuring their work receives the respect and compensation it deserves in a digital world that often undervalues creativity. Check us out on facebook: https://www.facebook.com/NoMoreFreeMusic Debut Show: March 20, 2021 #NoMoreFreeMusic

Founder & Video Content Producer
15 Miles
Dhaka, Bangladesh
We specialize in crafting high-quality video content with a focus on stunning aerial drone footage and creative storytelling. From music videos to documentaries and promotional content, we bring your vision to life through visuals and unique perspectives. Check us out on facebook: https://www.facebook.com/15milestogo

Instructor of Web Designing
Bangladesh Korea Technical Training Center
Dhaka, Bangladesh
As a Web Design Instructor at BKTTC, I was responsible for delivering comprehensive training programs to equip students with essential web design and development skills. My role included designing and developing course materials covering HTML, CSS, JavaScript. I conducted interactive sessions to teach both fundamental and advanced web design concepts and facilitated real-world projects to help students build functional and professional-grade websites. This experience contributed to bridging the digital skills gap and preparing a skilled workforce for careers in web design and development.

Junior Consultant
Dhaka IT
Dhaka, Bangladesh
Dhaka IT Location: Mirpur, Dhaka, Bangladesh At Dhaka IT, I was responsible for delivering IT solutions, managing system administration, and providing technical support to clients. I worked on various projects related to network management and troubleshooting, ensuring the smooth operation of IT systems. Collaborating with a team of professionals, I helped customize and deliver services that met clients' needs, while enhancing my problem-solving skills and gaining valuable experience in a client-oriented environment.
Education
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