Md. Ismail  Hossain

Md. Ismail Hossain

Executive - CRM @ DevsNest

About

A highly motivated IT professional and aspiring academic with a strong foundation in Computer Science and Information Technology. Holding a Bachelor's degree from North South University and currently pursuing a Master's in Information Technology at Jahangirnagar University. With hands-on experience in video production, project management, and technical training, I have led initiatives in e-learning management, IT solutions, and team collaboration. I am passionate about delivering high-quality IT services, fostering learning environments, and applying my skills to drive innovation in both education and industry.

Country

Bangladesh

City

Dhaka

Industry

Computer Software

Skill

Artificial Intelligence (AI), Product Management, Product Marketing, Product Support, App Support, Customer Relationship Management (CRM), CRM, CRM Databases, Shopify, E-Commerce Integration, E-commerce Optimization, Customer Support, Customer Satisfaction, Git, Technical Support, Task Management, Troubleshooting, Interpersonal Skills, Documentation, Technical Documentation

Experience

DevsNest

Executive - CRM

DevsNest

LinkedIn
2025-4 - Present · 1 yr 6 mos

Dhaka, Bangladesh

As an Executive – Customer Relationship Management for Dynamatic, a cutting-edge Devsnest product, specializing in driving explosive, personalized growth for Shopify merchants. My core mission is to leverage Dynamatic's highly customizable cart and upsell features, transforming static shopping carts into dynamic, high-conversion sales engines. Dynamatic is an advanced eCommerce personalization platform engineered to dramatically boost Average Order Value (AOV) and conversion rates. It achieves this by empowering brands to deploy dynamic upsell widgets, audience-specific campaigns, and strategic post-purchase offers with precision. Technical CRM & Strategic Merchant Enablement: My role goes beyond traditional relationship management; I function as a strategic technical consultant and growth partner for our merchants. I bridge the gap between business need and technical delivery. I work directly with merchant teams and communicate requirements for custom JavaScript/Liquid implementations to our development team, ensuring bespoke solutions integrate perfectly with the merchant storefront. I utilize my understanding of databases and fundamental data analysis tools to interpret complex sales funnels. This data-driven approach is key to refining campaign targeting algorithms and recommending revenue-maximizing strategies based on actionable insights. I lead the onboarding process, leveraging my knowledge of eCommerce platform architecture and front-end principles to rapidly diagnose potential conflicts and guarantee maximal feature adoption and reliability from day one. I fuse this deep technical and product knowledge with a relentless focus on measurable results, ensuring merchants fully harness Dynamatic’s power. My work is dedicated to building personalized, perpetually high-converting shopping experiences that generate sustainable and accelerated revenue growth.

No More Free Music

Co-founder

No More Free Music

LinkedIn
2021-2 - 2022-1 · 1 yr

Dhaka, Bangladesh

NO MORE FREE MUSIC is a protest to put an end to free music. Our core message is clear: music is art, and art deserves value. We strive to highlight music as the true essence of life and aim to nurture an ethical, formidable music culture from scratch. We are dedicated to supporting original musicians and ensuring their work receives the respect and compensation it deserves in a digital world that often undervalues creativity. Check us out on facebook: https://www.facebook.com/NoMoreFreeMusic Debut Show: March 20, 2021 #NoMoreFreeMusic

15 Miles

Founder & Video Content Producer

15 Miles

2021-1 - 2022 · 1 yr

Dhaka, Bangladesh

We specialize in crafting high-quality video content with a focus on stunning aerial drone footage and creative storytelling. From music videos to documentaries and promotional content, we bring your vision to life through visuals and unique perspectives. Check us out on facebook: https://www.facebook.com/15milestogo

Bangladesh Korea Technical Training Center

Instructor of Web Designing

Bangladesh Korea Technical Training Center

2019-10 - 2020-1 · 4 mos

Dhaka, Bangladesh

As a Web Design Instructor at BKTTC, I was responsible for delivering comprehensive training programs to equip students with essential web design and development skills. My role included designing and developing course materials covering HTML, CSS, JavaScript. I conducted interactive sessions to teach both fundamental and advanced web design concepts and facilitated real-world projects to help students build functional and professional-grade websites. This experience contributed to bridging the digital skills gap and preparing a skilled workforce for careers in web design and development.

Dhaka IT

Junior Consultant

Dhaka IT

2019-2 - 2019-7 · 6 mos

Dhaka, Bangladesh

Dhaka IT Location: Mirpur, Dhaka, Bangladesh At Dhaka IT, I was responsible for delivering IT solutions, managing system administration, and providing technical support to clients. I worked on various projects related to network management and troubleshooting, ensuring the smooth operation of IT systems. Collaborating with a team of professionals, I helped customize and deliver services that met clients' needs, while enhancing my problem-solving skills and gaining valuable experience in a client-oriented environment.

Education

North South University

North South University

LinkedIn

Computer Engineering

2018 - 2024 · 6 yrs
Jahangirnagar University

Jahangirnagar University

LinkedIn

Information Technology

2024-5 - 2026-5 · 2 yrs 1 mo
Govt. Bangla College

Govt. Bangla College

LinkedIn

Science

2017 - 2018 · 1 yr
Dhanmondi Govt. Boys'​ High School

Dhanmondi Govt. Boys'​ High School

LinkedIn
2013 - 2016 · 3 yrs
Mymensingh Zilla School

Mymensingh Zilla School

LinkedIn
2010 - 2013 · 3 yrs
Monipur High School & College

Monipur High School & College

LinkedIn
2007 - 2010 · 3 yrs

Md. Ismail Hossain's Contact Information

Email

******@***.com

Phone

(**) *** ****

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