Md Hazwan Hussain, PBM

- Drive service excellence and user satisfaction throughout the organization - Drive action plans derived from data insights for service quality improvements - Budget planning and approve budget plans, Manage cash flows against allocated budgets and forecasts - Drive talent recruitment and development initiatives for the department in alignment with organisational strategies - Drive a culture of adherence to regulatory and organisational Workplace Safety and Health (WSH) policies and practices - Manage continuous improvement initiatives to obtain time, cost and quality improvements - Drive culture of strong quality standards and procedures for preventive and corrective maintenance works - Evaluate incident response procedures to ensure timeliness and quality of services - Assisting in developing and implementing plans and goals for the organisation. - Working with Director to coordinate and supervise daily operations. - Lead multiple teams in achieving efficient and process driven operations: - Facilities Management & Development (40 pax) - Housekeeping, Portering & Food Services (100 pax) - Landscape, Pest Control (10 pax) - Security & Safety (8 pax) - Bed Management Unit (5 pax) - Contact Center (7 pax) - Set up strategies & KPI in achieving sustainable operations - Managed development & expansion of facilities & improvement projects - Planned and executed emergency response plan, pandemic outbreak plan & security based plans - Appointments held: WSH Committee Chairman Fire Safety Committee Deputy Chairman Infection Control Committee member

- Managed and lead Facilities Maintenance Team in multiple sites: National Heart Center Singapore National Gallery Singapore National Institute of Education - Lead business development team tendering for new projects & mobilizing newly obtained projects: - Lead company’s technology implementation team in deploying chatbots & drones for building inspection - Lead recruitment efforts with internship programs & overseas recruitment drives

- Managing daily movement of workers to job sites and manpower planning - Manage renovation projects for commercial buildings, retail and offices by preparing schedules, purchasing materials, coordinating with designers and working with regulatory bodies

- In charge of overall maintenance of the army camps - Management of major renovation works to guardrooms, NDP exco offices, toilet refurbishments, Officer’s Lounge & transport hubs - Coordinate internal and external events in Republic Polytechnic - Manage clients and school staff on audio visuals, logistics requirements and crowd control for events