amdadul topu

deputy manager

About

Deputy Manager at Tech Valley solutions ltd.

Country

bangladesh

City

bangladesh

Industry

computer software

Skill

microsoft office, microsoft excel, research, customer service, powerpoint, windows, strategic planning, microsoft word, negotiation, coaching, management, microsoft powerpoint, team management, english, outlook, teaching, public speaking

Experience

deputy manager

tech valley solutions ltd.

2010-7 - Present · 16 yrs 3 mos

* ▪ Managing support team for BACH (Both BACPS and BEFTN) * ▪ Working in technical support for BACH (Both BACPS and BEFTN) since 2010 to different banks like NCCBL,SCB,SIBL,UBL,SBI and Woori Bank * ▪ SQL Database Backup and Restore Management * ▪ Technical support on SQL database * ▪ Actively engaging in support and ensuring SLA * ▪ Monitoring technical/ after sales support calls from customers and dispatch workforce * ▪ Maintaining contract, generating bills and renewal of agreements * ▪ Product manager for Panini (MICR scanner/ printer) * ▪ Product manager for Gemalto/ SafeNnet (HSM – Hardware Security Module) * ▪ Correspondence between Clients and Principal * ▪ Correspondence between Clients and In House Development team * ▪ Project manager for BACH- II Upgradation Project