Maria Carolina Bei
Customer Support Specialist @ Tidio
About
CS | CX | SaaS | B2C | B2B With over five years of experience with customer facing roles and remote work, I pride myself in providing excellent customer experience, with a special focus in CSAT and customer retention. Previously working as an Assistant Supervisor at Turno, I always strive to provide customers with fast and highly personalized support, while also being on top of technical aspects, as you'd expect when working with SaaS. I also have some experience in writing and maintening both internal KB and customer-facing articles, elaborating and handling trainings, as well as translating documentation as needed
Brazil
São Paulo
Computer Software
Customer Service, Software as a Service (SaaS), Customer Satisfaction, Troubleshooting, Small and Medium-Sized Enterprises (SME), Business-to-Business (B2B), Customer Relationship Management (CRM), Tier 2 Help Desk Support, Technical Support, General Data Protection Regulation (GDPR), Bilingual Customer Support, Intercom, B2C, Customer Success, Comunicação bilíngue, Atendimento ao cliente, Suporte técnico, Regulamento geral sobre a proteção de dados (RGPD), Slack
Experience
Customer Support Specialist
Tidio
Szczecin, Poland
Assistant Supervisor
Turno
Honolulu, Hawaii, United States
Customer Support Specialist
Turno
Honolulu, Hawaii, United States
Tier 2 Player Support Agent
5CA
Utrecht, Netherlands
Player Support Agent
5CA
Utrecht, Netherlands
SAC Operator
Atento
São Paulo, São Paulo, Brazil
Education
Universidade Cruzeiro do Sul
Artes Visuais, Dança e Teatro
Etec de Artes
Fotografia
Maria Carolina Bei's Contact Information
Phone
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