Małgorzata Bis

Acting as an SAP/Salesforce/process first line support regarding billing and rebate handling activities _________ Technical and practical support for end users: -daily end user support related to business processes via: •ticketing tool, •problem-solving meetings, •pro-active system issue workaround solutions or fixes, -creating and following up tickets to IT on behalf of end users and actively communicating results, -veryfying and testing new concepts and system developments in User Acceptance Tests in major and monthly releases, -acting as a contact to Business Solutions Teams, -organising and leading training sessions and sharing best practices in the team, -initiating ideas for process and system-solution improvement (SAP Hana, Salesforce), -creating a process-exceptions knowledge sharing tool for optimal problem solving strategy ________ Cooperating within the team and with key stakeholders: -providing every-day trainings on new features within the team, -solving complex issues occurring during invoice creation, -proceeding with month end closing activities in order to guarantee all goods and services rendered are billed, -delivering accurate customer billing operations, -ensuring proactive communication and good co-operation with other company’s departments, -training new joiners on department's internal processes, -optimising processes: reducing workload by creating a makro-based tool for internal report processing, -ensuring creation of clear channels of communication and problem solving, -coordinating Idea Register: a tool for internal project management, leading monthly meetings with the team to ensure process/communication/system improvement, -actively optimising every-day cooperation by providing assistance and knowledge-sharing with stakeholders, -creating working instructions and standard operating procedures, -pro-actively sharing feedback regarding existing processes and proposing optimization solutions.

-delivering accurate and on-time routine and non-routine customer billing operations -ensuring month end closing and report processes in order to guarantee all goods and services rendered are billed -reviewing account information, organize and create billing documents and maintain corresponding files -supporting in continuous improvements of billing operation processes, provides ideas and implement changes -ensuring service level compliance based on defined service targets and follow-up key performance indicators -ensuring proactive communication and good co-operation with UPM Communication Papers Sales & Customer Service & Technical Customer Service and UPM Finance & Business Control network -performing daily billing activities in SAP, Salesforce -teaching newcomers

-accurate processing of specific accounting transactions using SAP in Accounts Receivable area -processing transactions for German, Czech and Spanish entities -teaching Junior employees/newcomers -creating process manuals -facilitating payment of invoices due by sending bill reminders -preparing reports necessary for analysing client's outstanding accounts -reconciling customers’ accounts / clearing payments

-accurate processing of specific accounting transactions using SAP in Accounts Receivable area -posting transactions in accounting software and maintaining accounting records based on information provided by the client -reconciliating/booking payments to relevant accounts -chasing missing payment details -processing and analyzing large volume of data

-understanding the nuances of various types of insurance carriers along with their claim requirements, -liaising with members of internal teams in order to expedite the generation and submission of accounts, -maintaining patient confidentiality and information security, -working through clients’ outstanding accounts, liaising with clients/secretaries directly in order to resolve any issues.

-allocating payments to relevant accounts, -obtaining and associating medical information received from various sources to a relevant account, -liaising with members of internal teams in order to expedite the generation and submission of accounts

-assisting in children’s development, -introducing English and music curriculum, -developing and producing visual aids and teaching resources, -cooperating with children’s parents –organizing teacher-parent meetings, -conflict solving.

-designing and following a complete teaching plan, -maintaining an open line of communication with parents and providing appropriate information, -assessing students' performance and progress, -cooperating with administration staff.