Mayui Iemura

•Managed front desk operations alongside overall store and reservation management to ensure smooth daily operations •Supervised, trained, and developed a multinational team, overseeing staff performance, scheduling, and workforce management •Planned and executed on-site events within the accommodation facility, including contract negotiations and partnerships with external vendors •Achieved 120% year-over-year monthly accommodation revenue growth after appointment as manager •Reduced labor costs to 90% year-over-year, reallocating savings toward facility upgrades and operational improvements •Increased Customer Satisfaction Index (CSI) to 105% year-over-year through service quality enhancements and operational optimization

Front desk receptionist at Hostel in Kyoto, JP •Booking management •Check-in procedure •Support for tourist from overseas •Tourist information in Kyoto city •Improvement of facilities and workplace environment for customer satisfaction •Human resource management •Development of employees for service quality improvement

・Sales of in-house products for customers. ・Inventory control of all products ・Operation management of attendance ・Design of weekly/monthly sales plans, inventory plans, layout plans. ・Development of employees for their promotion. ・Management of SG&A.

I majored in Global Communication. Specifically, I studied global business communication , which examines the difference of working style between North American community and Asian community. I studied abroad when I was sophomore for 10 months at Brock University, ON, Canada.