Mayor Adenigbagbe

* Performed threat hunting, incident triage, and security investigations across enterprise environments using SIEM and endpoint security platforms. * Managed and reviewed web security policies, validating and approving website unblock requests after conducting security and reputation analysis. * Administered and supported Cisco security technologies including Cisco Umbrella and VMware Carbon Black Cloud to strengthen endpoint and web security posture. * Supported email security operations, phishing investigations, and data loss prevention (DLP) monitoring to protect sensitive organizational data. * Investigated security alerts, resolved cybersecurity tickets, and escalated high-risk events in accordance with incident response procedures. * Developed and tuned SIEM dashboards, detections, and alerting workflows to improve visibility and reduce false positives. * Improved monitoring coverage and log visibility across enterprise security platforms and business-critical systems. * Collaborated with IT and security teams to support operational security improvements, access governance, and policy enforcement.

• Led Splunk monitoring across 4 Salesforce and 13 GitHub environments, centralizing audit, authentication, and anomaly visibility. • Identified and remediated Salesforce audit log ingestion gaps, restoring full logging coverage and eliminating critical detection blind spots. • Supported CI/CD pipeline security reviews and onboarding for SaaS integrations and cloud platforms. • Configured and reviewed SSO access controls for SaaS applications to strengthen identity governance and least-privilege enforcement. • Administered Salesforce accounts, access reviews, and security oversight across multiple environments. • Built Jira dashboards, reporting pages, and workflow visibility for governance tracking and executive reporting. • Managed High and Moderate POA&Ms; and coordinated with vendors to improve security posture and ATO readiness.

• Supported classified AWS environments under RMF by validating NIST 800-53 control implementations and ATO readiness. • Developed BIA, SSP, implementation statements, and supporting artifacts for IC systems. • Led vulnerability scanning, remediation tracking, and evidence collection for authorization and continuous monitoring. • Partnered with stakeholders to securely decommission a cloud system while ensuring compliance and data protection.

Supported enterprise cloud security operations across AWS and Azure within classified federal programs. • Performed security assessments, vulnerability reviews, and control validation aligned with RMF requirements. • Strengthened IAM governance by reviewing privileged access and supporting least-privilege enforcement. • Supported incident response investigations and security monitoring by validating alerts and escalating events.

Duties/Responsibilities: Create service orders to replace defective parts or request technician assistance. Assist customers having hardware, software, and networking issues. Re-image HP and Dell machines with windows 10 software and office 365. Mac configuration Answer customer calls using the cisco IP phone. Provide help desk support to end-users Display great customer service skills. SQL developer/Management studio setup Install hard drives and replacement of hard drives. Add and delete users from company database. Conduct Onboarding/orientation Gotomeeting Admin VMWare setup Technologies: MS Office Proficient, Familiar with Mac desktops, QuickBooks, Remedy, BMC, Ad Manager, NetBackup 7x, Proficient in phone, Cisco Ip phone, printer, footprint, ADManager, Bomgar, Cherwell ticketing system, SQL Developer, SQL Management studio, Duo, PGP

Provide helpdesk support to end-users of proprietary software. Answer questions about product features and resolve use problems. Document all issues and generate reports detailing common problems and error trends Escalate service questions to appropriate client representatives. Fill in for in-house IT services as needed, installing new desktop systems for developers, project managers, and quality assurance team members. Create service orders to replace defective parts or request technician assistance. Assist customers having hardware, software, and networking issues. Display exceptional people skills and maintain calm demeanor during every phone calls. Troubleshoot mobile devices such as Android, Apple, Blackberry, and install Software.

Implement strategic goals for marketing campaigns. Train team members adhering to all company and state guidelines. Coordinate meetings with project managers delinking to major builders like NVR, Dr Horton. Handle and resolve any customer complaints. Ensures staff/customers issues resulted in smiles Exceeded sales target each year by 15% Spearhead a team of 10 associates by building enthusiasm, listening to feedback, and implementing solutions that ensure we exceed our goals.