Mayara Santos

Atuação como Executiva de Soluções de Negócios no atendimento à base de clientes SMB do setor de serviços • Comercialização de soluções TOTVS voltadas à gestão empresarial e ERP • Abordagem consultiva, identificando necessidades, desafios e oportunidades de evolução dos clientes • Condução de negociações, relacionamento com decisores e gestão do pipeline comercial • Atuação integrada com áreas internas para garantir a melhor experiência e resultado ao cliente

- Prospecção de novos leads e gestão da carteira de clientes. - Demonstração do ERP Omie, elaboração de escopos e propostas comerciais. - Visitas a clientes, participação em feiras e eventos comerciais. - Acompanhamento de entregas de projetos de implantação e atendimento de pós-venda. - Engajamento na aquisição do sistema ERP.

Prospecting for new leads and managing the customer portfolio. Demonstration of ERP Omie, preparation of scopes and commercial proposals. Visits to customers, participation in fairs and commercial events. Monitoring deliveries of implementation projects and after-sales service. Engagement in the acquisition of the ERP system.

Prospecting for new leads, demonstrating the E-Millennium ERP. Preparation of proposals, visits to customers and participation in trade fairs. Monitoring of commercial processes and engagement in the acquisition of the ERP system.

Prospecting for new business and managing a customer portfolio. Identification of opportunities and assessment of customer needs. Carrying out product demonstrations and presentations, qualifying leads. Negotiation and closing of sales, monitoring of deliveries of implementation and after-sales projects.

Prospecting leads and preparing commercial proposals. Monitoring negotiations, scheduling TOTVS ERP demonstrations. Updating information in the TOTVS CRM and active participation in commercial meetings. Negotiation and closing sales, monitoring deliveries of implementation and after-sales projects.

Supervision and training of the commercial team. Active prospecting for customers, creation and management of mailing lists. Interfaces with partners, analysis of sales KPIs. Preparation of management reports and updating CRM (Salesforce). Coordination of email marketing campaigns and outbound calls to generate leads.

Responsible for payment and negotiation with suppliers of special materials (OPME). Control of missed payments, negotiation of defaulted securities and cash closing. Preparation of daily reports and meetings to improve financial processes.

Systems monitoring and service targeting. Customer service Preparation and completion of spreadsheets and checking of service processes. Receiving and closing boxes.

This course aims to develop strategic and managerial skills focused on the commercial area and digital marketing. The training covers topics such as sales planning, customer prospecting, negotiation, commercial team management and market analysis. In digital marketing, it focuses on online communication strategies, branding, SEO, content marketing, social networks and digital performance, enabling the creation of effective campaigns that maximize results and optimize customer relationships.

The Executive MBA in Project Management provides solid training in leadership and project management in various sectors. The course develops skills to plan, execute, monitor and finalize projects efficiently and aligned with the strategic objectives of organizations. The training covers PMBOK best practices, managing scope, time, cost, quality, communication, risks and stakeholders, promoting the delivery of high-performance results.

A degree in Financial Management provides robust training in business finance, enabling the analysis and financial control of companies from different segments. The course covers areas such as treasury management, investment analysis, financial planning, controllership and management accounting, preparing professionals to manage financial resources efficiently, seeking to maximize results and support strategic decisions.