Maya X.

Reviving and repositioning a boutique Australian lighting business through full scale business development and digital transformation while managing freelancers. - Worked closely with the owner to strategise and execute improvements across all areas of the business - Built and launched a new online store to modernize customer experience and drive sales - Led product and project management efforts, including planning, coordination, and execution across teams - Redesigned social media presence and branding to align with the refreshed direction of the company - Sourced, managed, and coordinated with specialists agencies to fill key operational gaps - Set up systems and processes to support outsourcing and future business scaling

Transitioned into sales, proving that with the right mindset, mentorship, and energy, results follow. - Sales & Client Engagement Engaged, educated, and converted marketing-generated cold leads on HubSpot via phone, email, and WhatsApp. Conducted outreach to B2C and B2B clients, transforming cold leads into warm prospects and closing deals. Reviewed Rently Care applications, mitigating fraud risks and ensuring financial eligibility. Cross-checked tenancy documents against verified data sources for accuracy. Became the top salesperson in 2024, giving out half a million dollars in deposits a significant achievement for a new market product. Drove adoption of Rently’s Marketplace by connecting tenants, landlords, and agents. Resolved issues related to scams, payment defaults, and rental disputes with a solution-oriented approach. - Strategic Impact & Innovation Introduced Expat Handovers, a property condition reporting service, reducing tenant-landlord disputes and improving rental transparency. Provided strategic feedback to the tech, product, and design teams, enhancing app workflows and user experience. Conducted market research on the Sentosa and Dubai rental landscapes to identify expansion opportunities. Ran A/B tests on marketing campaigns, refining outreach strategies for higher engagement. - Training & Team Collaboration Trained new team members, fostering a collaborative and knowledge-sharing environment. Developed and refined SOPs to streamline internal processes. Diagnosed tech bugs and app issues, working closely with developers to ensure seamless user experiences. SFF 2024 - Tools CRM & Sales: HubSpot (Lead & Deal Management) Payments: Stripe (Processing, Troubleshooting, Subscription Management). Process Management: Notion & Figma for documentation and workflow structuring. In-house BOSS system to facilitate operations. Marketing & Strategy: A/B Testing, Campaign Optimization, Process Improvement.

Joined Rently two months after the launch of Rently Care in October 2023. Mentored by Rently's COO and Head of Sales. Led administrative tasks, ensuring accurate documentation of client, landlord, and agent details using SingPass, INLIS, and ACEAS. Managed subscription agreements and landlord acknowledgment letters to ensure smooth transactions. Cold calling role play.

- Supporting Key Team Members Be the main contact person for the managing director, accountant, retail manager, and restaurant manager. Help these roles communicate effectively and provide timely assistance. Work together to overcome challenges and achieve department goals. - Financial Responsibilities Work closely with the accountant to make sure financial statements and reports are accurate and on time. Assist in planning the budget and forecasting financial needs. Handle tasks like processing invoices, tracking payments, and using Xero software for financial tasks. - Managing Inventory Keep track of inventory for both the retail and restaurant operations. Use Stocky and Excel software to maintain current inventory records. Ensure that there's enough stock and address any issues quickly. Work with retail and restaurant managers for inventory audits. - Administrative Tasks Take care of various administrative duties, such as filing, scheduling using Info-Tech, and preparing documents. Ensure that day-to-day operations run smoothly. - Software Systems Used Xero: Mainly for financial accounting and reporting. Info-Tech: Used for scheduling, payroll, and reporting. Shopify: Used for online sales and product management. Bluesheets: Important for administrative processes and data tracking. Stocky: Used for inventory management and tracking.

Core Collective is a co-working space for fitness and wellness professionals. - Ensure excellent customer experience. - Greet and tour the space to guests. - Answer calls and reply to emails. - Resolve disputes between clients and residents. Collect rent payments. - Maintain gyms, studios, and rooms. - Collaborate with various teams for smooth daily operations. - Manage scheduling, payments via the Mind and Body CRM, and customer tracking via HubSpot.

- Acted as a contact point for the director and property brokers. - Managed personal and business expense sheets accurately. - Stocked the office with refreshments and hygiene products. - Managed calendars and scheduled meetings. - Tracked daily expenses and prepared weekly and monthly reports. - Coordinated property websites like Property Guru, 99.co, and SRX. - Market property listings on social media. - Organized and maintained office filing. - Took meeting minutes, handled photocopies, faxes, and data. - Prepared property documents and cheques for transactions submissions. - Familiar with IRAS, ACRA, and Biz File. - Managed couriers for items like cheques, property keys, documents, and parcels.

Tigris Capital Pte. Ltd. is an investment holding company for early-stage tech companies. Assisted with various administrative and practical tasks. As part of the position, I completed a course in digital marketing.

- Shipping Trainee (Introduction to Shipping Practices) Learned about market segments, commodities, ship types, and demand forecasting. Studied time charters and dry cargo chartering. Sourced statistics and studied shipping abbreviations. - Chartering Assistant/Trainee Read recaps and charter parties for corrections. Followed and monitored voyage and time charter negotiations. Researched shipping and market-related information. Managed contracts, maintained CRM, and handled documentation and filing. - Personal Assistant to CEO Negotiated rentals/leases and assisted with contracts and documentation for two apartments, including warranty issues. Assisted with personal banking, utility payments, travel plans, insurance, and medical bills. Managed the CEO's schedule, handled some meetings, letter drafting, and correspondence. Performed administrative duties like receipt reconciliation, account filing, small claims, book keeping.

- Teach language, phonics, articulation, and fine motor skills. - Created educational materials for development. - Worked with children from six months to six years old. - Ensured the safety and well-being of children. - Assisted in planning events and holiday programs. - Six days work week.

Completed International General Certificate of Secondary Education Subjects: Commerce, Chemistry, English, Mathematics and Physics