May Yang

Key Responsibilities: • Lead end-to-end transformation of new business operations, driving automation, process redesign, and digital adoption. • Manage cross-functional initiatives across operations and external vendors. • Design AI and intelligent automation process and initiatives to improve efficiency and customer experience. Key Achievements: • Led automation initiatives that significantly reduced manual processing time in new business workflows. • Drove implementation of OCR, IDP, and design for AI-assisted business cases in underwriting & claim data analytics and document processing. • Improved operational turnaround time and reduced error rates across key processes. • Built and led transformation squads focusing on process redesign and digital enablement.

Key Responsibilities: • Led large-scale IT and operations transformation projects across core insurance platforms. • Oversaw requirement definition, solution design, testing strategy, and deployment. Key Achievements: • Delivered multiple core system implementations covering end to end STP, ECDD checking, PCIDSS GIRO and Credit Card security enhancement , portal journey development and automation process. • Reduced post-release defects and improved system stability across major releases. • Recognized as a key leader in transformation projects for new business projects & systems

Key Responsibilities: • Supported core insurance system implementation and enhancement projects. • Worked closely with business stakeholders to translate requirements into system solutions. • Coordinated testing, integration, and deployment activities. Key Achievements: • Contributed to major core system rollouts across underwriting and policy administration. • Improved requirement clarity and reduced rework during development cycles.

Key Contributions: • Led a team of business analysts across regional projects spanning China US and Singapore. • Managed end-to-end delivery of enterprise system implementations and process transformation initiatives, developed hospital facing products and China Basic insurance products. • Acted as the bridge between business leadership, IT teams, and external vendors. • Introduced structured requirement frameworks and Agile practices to improve delivery cycles. Impact: • Reduced project turnaround time through improved requirement definition and testing alignment. • Built and mentored a cross-location BA team, strengthening delivery consistency across regions.

Key Responsibilities: • Manage the Group Insurance business analysis for core insurance platforms cross six countries Taiwan, Malaysia, Hong Kong, Thailand and Singapore. • Acted as the bridge between business users and development teams. • Coordinated cross-functional delivery across IT, operations, and external vendors. • Managed requirement workshops, functional specifications, and UAT cycles. Key Achievements: • Supported major core system rollouts used by thousands of agents and policyholders. • Improved requirement clarity, reducing change requests during development. • Strengthened testing governance, lowering post-release defect rates.

Key Contributions: • Led development of telecom system modules and supporting office automation and workflow management. • Designed and implemented core functionalities in enterprise-scale systems. • Coordinated with business teams to align technical solutions with operational needs. Impact: • Delivered stable system releases supporting large-scale telecom customer operations. • Recognized as a technical lead for complex system components.