May Sevilla

Customer Service Professional Growth Default (GPT-3.5)  Create a headline for linkedin. Here are the details: Previous position Customer Servicr Representative Current position Global Customer Support Currently studying Masteral in BSBA major in HRM at PUP sta mesa. ChatGPT "Dedicated Customer Service Professional | Elevating Global Customer Support | Pursuing Masteral in HRM at PUP Sta. Mesa"  Create summary for linkedin Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; • Selecting and explaining the best solution to solve the problem; expediting correction or adjustment; • Follow up to ensure resolution. • Maintain financial accounts by processing customer adjustments. • Acknowledging PO. • Analyzing customer needs. • Prepare service reports by collecting and analyzing customer information. • Contribute to team effort by accomplishing related results as needed. • Manage large amounts of upcoming calls. • Generate sales leads. • Identify and assess customers’ needs to achieve satisfaction. • Build sustainable relationships of trust through open and interactive communication. • Provide accurate, valid, and complete information by using the right methods/tools. • Meet personal/team sales targets and call handling quotas. • Resolve customer complaints via phone, email, mail, or social media. • Use telephones to reach out to customers and verify account information. • Greet customers warmly and as the certain problems or reasons for calling. • Advise on company information. • Take payment information and other pertinent information such as addresses and phone numbers. • Place or cancel orders. • Monthly notice for Recall. • Sell products and services. July 6, 2021 - present Microprecision Calibration Inc. l Calamba ChatGPT Experienced Customer Service Professional with a proven track record in resolving complex service issues through effective communication and problem-solving. Adept at analyzing customer needs, providing accurate information, and building lasting relationships. Skilled in managing high call volumes, meeting sales targets, and contributing to team success. Currently excelling as a Global Customer Support Specialist at Microprecision Calibration Inc., Calamba. Actively pursuing a Masteral in BSBA with a major in HRM at PUP Sta. Mesa to further enhance skills and knowledge in human resource management.