Maxx Tomei-Mansour

Working directly with professional and Oregon Liquor Control Commission approved cannabis suppliers. The position requires assessment and state approved licensing. Currently I am responsible for final product processing, which is a general term for everything that happens in order to get a harvested plant out to clients. Tools used for this role include a range of horticulture equipment such as trimming scissors, and pruning shears. Precision and attention to detail are the most used skills in order to create a good final result.

Managing customer relations and assisting with banking needs for an app based (and desktop capable) financial institution. Communication with the average user focused on conversations over the phone, as well as a proprietary instant messaging platform. Active listening skills and conflict management are two primary attributes that will help provide for a quality customer experience.

Working with sellers and buyers on an app based peer to peer marketplace. Mainly answering inquiries from customers using Zendesk in regards to order statuses and other account maintenance issues. This is a process oriented position that also required use of a proprietary account system to navigate each facet of a customer scenario.

In depth advising and troubleshooting on a website building platform that is open to people of all design skill levels. As there is no initial need to know any coding languages to create an online identity, the main task was to introduce, acclimate, and support users of the platform. Conversations were mainly handled in instant messaging format, and through Zendesk as well.

Technical service and maintenance for Apple mobile devices. Customer needs range from repairs on physically damaged devices, to software or environmental diagnoses. Composure, interpersonal savvy, and delegation led to a productive day at the store.