Maxwell Dopp

• Oversaw leasing and application processes for six 150+ unit apartment and townhouse complexes across Dallas, Atlanta, and Orlando • Built a pipeline of prospective tenants by leading outbound outreach and follow-up campaigns, converting 40-50% of successful contacts into scheduled tours or applications and exceeding the firm’s 30-40% benchmark • Created a standardized call script and streamlined use of follow-up templates to enhance prospect communication, increasing lead engagement and supporting 90%+ occupancy across a six-property portfolio • Analyzed tenant income, credit, and rental history using ScreeningWorks Pro and Excel to evaluate risk profiles, improving applicant approvals and alignment with internal underwriting guidelines • Supported internal workflow development by partnering with leasing, compliance, and operations teams to resolve applicant issues, track deal activity, and streamline reporting during the department’s inaugural year

• Learn and manage aspects of financials statements • Assist with phone calls and quote estimations • Manage various business operations • Perform any landscaping or snow removal processes including landscape design, snow removal, lawn care, and turf installation

• Processed 100+ daily orders across in-house and delivery platforms, ensuring accuracy and efficiency in a highvolume service environment • Executed ~$3000-$5000 in daily transactions and reconciled POS cash and digital payments with zero discrepancies • Optimized service efficiency by coordinating real-time order flow between front-and-back-of-house teams, reducing errors and maintaining sub-10-minute ticket times during peak hours

This position is for when I am in Gettysburg attending school.

• Delivered front-line service to 100+ members daily by managing check-ins, account updates, and resolving client inquiries across digital and in person platforms, ensuring seamless client experience • Resolved ~10-15 client service issues—including billing discrepancies, scheduling conflicts, and membership updates—improving operational flow and supporting member retention goals • Supported new member onboarding and CRM updates by coordinating with sales and operations teams to streamline account setup and enhance internal service processes