Maxim Van Lyl

- Led the development of several products E2E, from identifying system requirements and dependencies to hands-on contributing to implementation, testing, shipping and configuring metrics, alarms, monitors and dashboards. - Led the development team's contribution to implementation, testing, releasing and monitoring of a major database version upgrade across a large part of the FreshBooks' infrastructure - Acted as the SME consultant on FreshBooks’ internal transaction management services, as well as to other internal teams to provide deep knowledge of several of FreshBooks’ core services. - Mentored several engineers, assisted with career development and collaborated on small internal projects to help increase their impact and growth.

- Led the design and implementation of an internal REST web service which handles import transaction management and data consolidation from several external vendors. - Collaborated on implementing FreshBooks’ Journal Entry Ledger systems which handle all accounting data for the platform. - Built, tested and released internal plugins to assist the front-line support teams. - Led several internal book-clubs and provided other learning opportunities for peers.

- Helped the internal teams’ transition from a Scrum Master to Agile Coach model (distributed across multiple teams). - Responsible for training and mentoring junior Scrum practitioners.

- Helped engineering teams adopt Agile Scrum methodologies. - Acted as interim product manager for several of the engineering teams, defining roadmaps and assisting with execution of product work - specialized in online payment transaction management.

As the first Product Support Specialist at FreshBooks I: - Used data and tools available — quantitative and qualitative to highlight the customer experience at every stage of development, helping to drive solutions into the product. - Know the product experience in intimate detail, including top customer pain points. - Collaborate with the product team on the roadmap for new features and work with the Support team to ensure that they are prepared to deliver the 4-E experience for upcoming product and feature launches. - Have a strong sense of product design and the customer experience. - Identify top-contact issues, features, and bugs for product team(s), helping to improve the customer experience and drive a reduction in contacts using a variety of means (FAQ, self-help, better efficiency in Support-team operations). - Establish baseline metrics for inquiry segments and monitor the percentage change of inquiries post-launch to ensure product-features are intuitive and effective. - Work with the Support team to ensure the development of any necessary internal tools. - Collaborate with Support Team Leads to advise on operational strategies for large, projected launches.

Travel consultant and Adventure specialist for G Adventures - a small-group worldwide adventure travel operator.

managing a team of administrative employees; teambuilding and teamleading; event-planning; budget control; creating and publishing various media; administrative tasks; employee schedule planning; hosting meetings and round table discussions; planning exhibitions and performances