Maximilien Budin
Customer Success Manager / Account Manager @ Matwins - Logiciel de gestion des visites et formulaire électronique Covid-19
France
Paris
Management Consulting
Gestion des comptes, Gestion du service client, Expansion internationale, Adoption de produits, health score, Dépassement des objectifs de vente, Démonstration de produits, Business Development, Prospecting Skills, Sales Cycle Management, Business Relationship Management, Presentation Skills, International Sales, Key Account Acquisition & Retention, Gestion du cycle de vente, Télécommunications, Développement de logiciels, Génération de leads, Conception assistée par ordinateur (CAO), Jupyter
Experience

Customer Success Manager / Account Manager
Toronto, Ontario, Canada
• Built and managed a portfolio of 150 B2B clients across North America within 19 months, generating €615,000 in ARR. • Led onboarding and supported new customers through full software adoption, reducing post-signature churn. • Drove upsell and expansion initiatives by promoting multi-site adoption among existing customers, contributing to increased NRR. • Conducted product demonstrations and training sessions for decision-makers (plant managers, operations directors, and IT leaders). • Proactively monitored customer health scores and identified disengagement risks to maximize retention. • Achieved 120% of sales targets through a value-driven and customer-centric approach.

Business Manager
Paris et périphérie
Providing tailored solutions to support companies in their digital transformation. • Owned the full sales cycle: prospecting, needs qualification, commercial proposals, negotiation, and closing. • Managed a strategic key account generating €1.5M in annual revenue. • Accurately identified client needs through targeted, high-value discovery conversations. • Built and presented tailored solutions addressing clients' technical and business challenges. • Prospected new accounts via cold calls, emails, and InMails to expand the commercial portfolio. • Delivered tailored sales presentations to decision-makers across technical, procurement, and executive levels. • Organized monthly steering committees with technical, procurement, and division directors. • Exceeded annual targets at 133% of revenue growth and margin objectives every year.
Education
Maximilien Budin's Contact Information
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