Max Cheam

- Manage existing customers and develop new customers. - Lead the sales team effectively to achieve established sales growth objectives and evaluate the performance of sales team on their contribution in achieving objectives. - Provides flexible support for team members and other teams so as to foster a positive and motivating environment. - Demonstrate a positive and flexible approach to changing business or work process priorities. - Facilitate and follow up on sales enquiries/proposal from customers. - Provide pre-sales technical assistance and aftersales support to customers. - Conduct regular customer meeting to understand customer's business status, look for business opportunity and foster good customer relationship for revenue growth and customer retention. - Report regularly on sales revenue and project status/activity as and when required. - Consistently provide feedback to Product Marketing teams regarding competition, product and/ or market needs. - Facilitate meetings and training with customers for the Management, Product Marketing as and when required. - Assist in development and implementation of Marketing plans and activities as needed. - Support marketing activities in seminars, trade shows, conferences and other marketing events. - Maintain a sound technical/application knowledgebase on all products. - Deliver presentations and hands-on demonstrations of ADLINK products, applications, and technology for the purpose of product sales.

Teaching subjects related to Computer Science for Diploma programmes.

FAE role is a sales position responsible for providing customer design assistance and solutions. FAE is responsible for giving technical product and roadmap presentations to the embedded IOT customers, deciding which and describing how, Intel products provide the optimum solution to the customer's application requirements. During customer's product design, responsible for design assistance including design reviews, examining customer problems and provide suggestions on optimal ways to use Intel products. Manage relationships between Intel and customers by establishing relationships with key technical leadership at accounts. Requires developing relationships with ecosystem partners such as distributors, ISA partners, integration partners, ISV's to provide comprehensive design recommendations pursuant to Intel's business objectives and strategies. Identify and develop new opportunities within accounts. Understand competitor's strengths and weaknesses relative to the appropriate technical strategy. Communicate customer strategies to appropriate factory personnel to obtain required support and coordination. Assist the customer throughout the development cycle to ensure successful completion of the product design. Provide timely feedback to business units on product and strategy issues to ensure Intel is capable of responding to and/or anticipating changes needed to maintain success. Provide solutions to a wide range of difficult technical problems. FAE owns a defined set of accounts, and will interact with the client base via many online communication forms internet, email, chat, blogging, Skype, phone, etc. FAE is also responsible for meeting or exceeding assigned annual billings and design win quotas in conjunction with an Field Sales Engineer / Account Manager.

Working with outside sales team to architect and deliver best computing solution to the customer. Besides coaching and driving inside sales representative in selling Dell Enterprise product, training inside sales team regularly on latest Dell Enterprise product releases is also part of the responsibility. Responsibilities : - Work closely with field sales counterpart(Solution Architect), Account Managers, Program Managers, Customer Solution Team, which include Services, Procurement , Marketing , Operations and Engineering - Work with pre-sales, sales and marketing to define configurations and to begin Bill of Material building process - Manage all Quote activity with support of other Customer Solution Team members - Managing customer requirements and activities required by Customer Solution Team to manage customer expectations - Run with qualified leads and create appropriate funnel for specific Solutions for existing & new accounts - Provide reporting and analysis, as needed, to support responsibilities - Create first Level solutions in specific based on customers and prospects requirements

In addition to providing sustaining support and drive projects for existing ATM sites, the job also responsible for designing and improving the critical SCADA environments (Rockwell FTView and GE Cimplicity) that are used by Corporate Services personnel to monitor and control facilities and life safety systems across Intel’s worldwide Fab and Assembly Test sites in Asia regions. Duties/Tasks included but not limited to: • Administer & manage servers and IT systems for SCADA to meet business requirements & SLA, including provisioning, setting up backup, patching, decommissioning Windows & Linux based systems in both virtualize/physical environments • Support, troubleshoot when incident happen, drive improvements/enhancements where necessary • Perform incident and problem analysis and resolve escalated technical problems following established guidelines • Timely changes to the configuration from time to time ensuring Corporate IT standards, security and audit compliance • Effectively identify business and technical dependencies, identify risk, and engage other technical domains to define broader solution sets • Identifying, investigating, and analyzing business processes, procedures and work practices with relevant stakeholders for potential enhancements/improvements • Conduct proactive capacity planning, performance monitoring, configuration tuning and technology refresh • Providing support and driving projects for existing ATM and FAB sites that covers IT perspective Achievements: - Successfully implemented a pilot project for Vietnam factory start-up involving Rockwell FTView SE. - Successfully implemented multiple projects involving migration of Rockwell HMI solution to GE Cimplicity across Intel ATM sites. - Trained junior peers to become competent resources for the team. - Adapted and learned Linux within 3 months to provide support to the production environment

- Responsible for activities for a wide range of IT infrastructure activities such as network, databases, hardware and software applications in the offices in Asia Pacific - Provides technical leadership and advise the IT head on technology related matters - Manage the networked systems implementation and ensuring the systems availability, stability and maintain performance of network resources and servers in supported offices - Monitor system integration and optimization of network, hardware and software resources usage of IRSS supported centers in Asia Pacific - Develops IT infrastructure strategies that aligns with the general IT strategy of IRSS for supported centers - Responsible for liaising with external vendors and technical staff for local support in remote offices Technical Achievements: - Planned and scheduled centralized backup plan for more than 20 servers using Symantec Backup Exec - Improved IT support & accessibility for most Regional Offices (Cambodia, Egypt, Solomon Islands, Bangladesh, etc) through direct interactions, remote guidance and network improvements. - Developed standards for IT equipments at regional offices - Migrated some selected servers to virtualization using VMware Virtual Server - Evaluated and deployed centralized antivirus solution for all offices using ESET NOD32 - Tested and partially deployed Microsoft Office 2007 & Microsoft Windows Vista Business based on requirements, standards and needs of individual departments - Successfully completed migration of Microsoft Exchange 5.5 to Microsoft Exchange 2003 - Implemented RPC over HTTPS for Microsoft Exchange 2003 to ensure seamless connectivity for travelling users - Planned and rolled out backup for all users using Desktop and Lapton Option via Symantec Backup Exec - Planned and designed redundant and high-availability of WAN connectivity via a combinations of Snapgear Load Balancer, Cisco routers & Microsoft Internet Security and Acceleration (ISA) Server

General responsibility: Providing computer users' support to ensure the smooth operation of the office systems, carry out operation procedures to maintain preventive systems, assist in LAN/WAN implementation and maintenance as well as perform IT related routine operation. Technical Achievements : - Adapted to new environment and gained excellent users feedback on logged problems and issues - Planned and implemented Windows Server Update Services (WSUS) - Rolled out centralized managed antivirus solution using TrendMicro OfficeScan - Planned and installed 3Com Wireless Access Points covering HQ compound

Serve as the initial point of contact for resolution of desktop/workgroup-related problems in a multilevel user environment. Troubleshoot, research, diagnose, document, and resolve technical issues surrounding Windows NT (Workstation / Server), Windows 2000 (Professional/Server), Windows XP Professional, MS Office, MS Exchange e-mail Client, Lotus Notes, LAN connections, Wireless LAN connections, and hardware/peripherals. Technical Achievements : - Earned a reputation for quickly responding to service jobs, prioritizing user requests, and resolving complex issues. Successfully resolve hundreds of issues monthly without requiring escalation to a higher tier. - Set up workstations and laptops for new employees; configured systems, ensured network connectivity, and installed and tested hardware and software. - Conducted research on proposed system upgrades and identified potential incompatibilities that led to alternative system purchase. - Involved and successfully completed IBM OCBC Desktop Refresh Project, OCBC Token Ring to Ethernet Migration Project, and EON BANK System Upgrade Rollout. - Possessed excellent technical troubleshooting skills, positive work ethic, dedication to teamwork, and ability to communicate technical concepts to end users.