Max Alderman, MPH
Customer Success Executive @ Hippocratic AI
About
I am a public healthcare professional with over a decade of experience driving client success and transformation across digital health, value-based care, and public-sector programs. I specialize in helping enterprise health systems, payers and employers adopt technology that improves clinical workflows, enhances provider efficiency, improves patient satisfaction and delivers measurable ROI. Passionate about the intersection of health and technology, I thrive in fast-paced environments where I can bridge cross-functional teams, grow partnerships, and help customers achieve meaningful outcomes.
United States
Boston
Hospital & Health Care
Strategic Account Managment, Executive Stakeholder Management, Net Revenue Retention, Population Health Management, Customer Success, Software as a Service (SaaS), Account Management, Upselling, Renewals, Enterprise Software, Cross-functional Collaborations, Medicare, Medicaid, HubSpot, Looker (Software), Jira, Executive Business Reviews, Gainsight, Salesforce.com, Presentation Skills
Experience
Customer Success Executive
Hippocratic AI
Senior Customer Success Manager
Amwell
Customer Success Manager
Amwell
Client Success Executive/Account Manager
Papa
Managed key health plan and employer clients from implementation through renewal, expansion and growth
Program Manager, DSRIP Statewide Investments, MassHealth
Massachusetts Executive Office of Health and Human Services
Greater Boston Area
Developed, implemented and administered statewide investments through the Delivery System Reform Incentive Payment Program to support transition toward Medicaid value based payment model.
Program Manager of Community-based Health Initiatives
Beth Israel Deaconess Medical Center
Greater Boston Area
Managed a major determination of need community-based health initiative project to address social determinants of health for Beth Israel Deaconess Medical Center's community benefits service area.
Diabetes Program Coordinator
Massachusetts Department of Public Health
Greater Boston Area
Led efforts to scale and sustain diabetes prevention and control initiatives throughout the state, as well as provided subject matter expertise and technical assistance to health care and community-based organizations regarding clinical-community linkages strategies.
Community Health Specialist/REACH Grant Coordinator
YMCA of Greater Boston
Greater Boston Area
Performed all aspects of program management for the federal REACH Hypertension and Obesity Implementation Grant for the YMCA of Greater Boston. Coordinated all grant initiatives with multiple YMCA branch sites, Boston Public Health Commission, and the Harvard School of Public Health. Also coordinated all operational aspects of the Greater Boston YMCAs Diabetes Prevention Program from start-up through implementation.
Consultant (contract)
Endeavour Partners
Cambridge, MA
Conducted primary and secondary research, extracted data, and compiled reports on mobile health technologies
Project Coordinator
Brigham and Women's Hospital
Brookside Community Health Center
Oversaw operations of Fitness in the City and the Healthy Lifestyles Clinic at Brookside Community Healthcenter. Coordinated pediatric programs through budget monitoring, scheduling, curriculum development, evaluation and reporting. Conducted quality improvement initiatives for the medical practice.
Urban Youth Health Sports Coordinator
Brigham and Women's Hospital
Brookside Community Health Center
Case manager of a 400 patient case load. Outreach coordinator for Fitness in the City grant. Project coordinator of a award-winning weight management program focusing on fitness and nutrition counseling. Community development coordinator. Managed and ran physical activity programs for at-risk youth.
Americorps/Community Healthcorps
Massachusetts League of Community Health Centers
Boston, MA
Completed over 200 hours of community service for various health related organizations
Education
Boston University School of Public Health
Health Policy/Management and Behavioral Health Sciences
Trinity College-Hartford
Neuroscience
Max Alderman, MPH's Contact Information
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