Max Abrahão Costa e Silva

HR Projects Coordinator | Employee Experience @ Claro Brasil

About

Consolidated experience in project management, over +20 years of experience leading end-to-end demands to drive digital transformation, increase sales and employee journey, working with process mapping and review, product management, IT projects, and change management, impacting +10K people. Worked in building project scope, monitoring sprints, leading squads to ensure deliveries within quality and deadlines, building + mapping processes, listing risks, opportunities, and attention points, and analyzing/proposing new technologies, with simultaneous management of ~60 projects. Current Coordinator of HR Projects at Claro Brasil, he leads the project for revision/improvement of the employee journey and employer experience of the company, outlining, through analysis and partnerships with business partners (BPs) of the company, actions for revision of the onboarding process, communication, structuring/application of quality surveys, among other fronts. He adds to his profile a 12-year experience at Accenture, a multinational company in the business consulting segment, acting as an IT Consultant, business/digital, and engineering projects. With fluent English and Portuguese as his native language, he has strong negotiation and high-performance team building skills and teamwork. Graduated in Computer Science, has specializations in Behavioral Economics by ESPM, and certifications in Project Management (PMI-ACP and PMP). Core Skills: + Project management; + Project Planning + IT projects + Budget management + Processes & continuous improvement + Change management + Squad leadership;

Country

Brazil

City

São Paulo

Industry

Telecommunications

Skill

Habilidades analíticas, Treinamento e desenvolvimento, Cultura organizacional, Gestão ágil de projetos, Squad, Clima organizacional, Escuta ativa, Social Listening, Pesquisa de experiência do usuário, Desenvolvimento organizacional, Gestão de Projetos , Gestão de programa e projeto de TI, Gestão de projetos RH, Metodologia Ágil, Planejamento Estratégico , Sprints, Management Consulting, PMO (Escritório de projetos), Cross-functional Team Leadership, Negotiation

Experience

HR Projects Coordinator | Employee Experience

Claro Brasil

2021-4 - Present · 5 yrs 6 mos

São Paulo, Brazil

Leader of the HR project focused on the employee journey / employer experience of the company, conducting analysis and proposals for revision of the entire hiring process, training, company communication, among other fronts, and leader of the project for implementation of home office, with pilot in +8K people. Key activities: + Analysis of the employee's journey within the company (upon entry/after entry); + Interface with the business partners (BPs) team, diagnosing opportunities; + Elaboration of quality surveys, analyzing results/trends/situations; + Management of the pilot project with 8K people to implement the home office policy; + Elaboration of the company's heat map and its opportunities; + Proposals of action plan for the entire chain of leaders; + Presentations of the results to all Stakeholders;

Business Projects Coordinator

Claro Brasil

2018-12 - 2021-4 · 2 yrs 5 mos

São Paulo, São Paulo, Brazil

Integral leader of the Methodologies & Processes Center | Agile Methodologies, was responsible for analyzing all the company's projects, recommending the best methodologies and recommending the ideal structure to conduct each one of them, analyzing ~60 projects, among IT, business, engineering, BI projects, among others. Key activities: + Analysis of the company's projects, recommending methodologies; + Proposals for structuring projects: people, processes, reports, etc; + Recommendation of the profiles of the members of each project; + Supporting each of the projects, acting as a Mentor for each one; + Interface with all the executives of the company;

Project Specialist

Claro Brasil

2017-1 - 2018-11 · 1 yr 11 mos

São Paulo, São Paulo, Brazil

• Gestão do projeto de implantação do serviço Claro Música no mercado brasileiro, visando disponibilizar este produto para uma base de 8,8 milhões de clientes.

Senior Project Consultant

Accenture

2012-1 - 2017-1 · 5 yrs 1 mo

São Paulo e Região, Brasil

Project Consultant in the technology area, has acted as PMO in engineering and marketing/products programs and projects, working with clients such as Vivo, Brasil Telecom, Oi, NET, Nextel, Claro, among others. Highlight for his leadership in projects of CRM Integration, implementation of data protection processes, network management, sustainability programs, among others. Key activities: + Elaboration of briefings and customer needs; + Project structuring, building delivery schedules; + Interface with the IT team (Accenture and the client); + Control of delivery sprints, following up on quality/results; + Control of budgets/budgets, acting on deviations; + Team leadership in Brazil and abroad (USA, Argentina, Philippines, etc);

Project Consultant

Accenture

2008-1 - 2011-12 · 4 yrs

Rio de Janeiro, Rio de Janeiro, Brazil

Senior Business Analyst

Accenture

2004-10 - 2007-12 · 3 yrs 3 mos

Brasília, Distrito Federal, Brazil

Systems Architect

Vivo Inspire

2003-7 - 2004-9 · 1 yr 3 mos

Brasília e Região, Brasil

As a member of the Project team, he was responsible for: + Architecture Definition for Projects in J2EE; + Business Modeling; + Requirements gathering for the development of applications; + Specification of requirements using UML; + Risk Analysis for Software Project;

IT Consultant

FGV - Fundação Getulio Vargas

2002-6 - 2003-6 · 1 yr 1 mo

Brasília e Região, Brasil

Responsible for the requirements specification and data migration of the legacy system, developed to support the social programs for transferring resources to the municipalities of the Federal Government's Secretariat of Assistance.