mauricio velasco

Supervise the day to day operation of an 18 screens movie complex. Prepare weekly scheduling for the department and coordinate logistics with the home office in Boston.

A one stop housing renovation solution. Design, planning, managing projects from inception to completion.

As a Front desk agent I was mainly in charge of checking people in and out. I would also assist guests with requests such as creating and modifying hotel reservations, money exchange, billing inquiries, in-room amenity inquiries, translations, restaurant recommendations, events ticketing and many others. My duties called also for promoting and selling the loyalty program to guests and then help them understand the redeem process. - As a concierge I was prompt to assist in number of ways: Restaurant suggestions and reservations, city tours and sightseeing information, event ticket purchase, limousine service booking, among many other tasks relative to the guest's satisfaction. - As an accounting agent I would take care of billing issues after guests have left the hotel. These duties would cover: billing adjustment, charges dispute, payment changes, outstanding balance reconciliation, compensation requests, among many others.

As a bellman I was commissioned to assist guests with their luggage, escort them to their rooms and explain all features of the hotel. As a Front desk agent I was mainly in charge of checking people in and out. Assist guests with requests such as sightseeing, money exchange, restaurant recommendations, safety advices in the city, local etiquette (in Santiago, Chile), events ticketing, complains, and much more.

* Provide maximum access to information of broad interest from the agency's website to an array of different clients (students, professionals, researchers, etc) in both official languages. * Assess the existence of data and resources for dissemination, as well as determining the need for custom tabulations. * Describe the availability of products at different levels of detail, formats and media.