Maureen Shea

As SVP, Operations I focus on strengthening enterprise Operations and Strategic Account Management. My role focuses on enhancing oversight, improving service delivery models, and ensuring operational alignment for high‑complexity clients and leveraging those enterprise-wide. As an operational leader, I apply data driven proven systems and process frameworks to elevate LegalEASE’s service and operational infrastructure. My work centers on building scalable, efficient, client and member focused operational capabilities that support sustainable growth within a rapidly expanding health‑focused organization. Ensuring cross-functional effective process and governance paired with leading the change management and adoption are key areas of focus for success.

Provide ecosystem insights to Hike Medical in the health, benefits and wellness space. Hike Medical is the first line of defense against musculoskeletal (MSK) conditions, designed to drive down healthcare spend and improve member well-being.

• Led cross-functional HR Transformation team responsible for developing and implementing effective Shared Services operational strategies that improved overall colleague experience and Shared Services delivery and efficiency leveraging continuous improvement proven processes, metrics and milestones. • Planned and executed the enterprise Workday and Service Now Change Management Implementation for over 325k+ employees resulting in improved employee self-service experience and increased self-service by over 30%. • Selected as co-lead for the strategy and planning involved with the enterprise-wide Return to Office inclusive of executive alignment, change management and communications, policy evolution, reporting and compliance. • Led Benefits Center of Excellence function (Health, Wellness, PTO, Severance, 401(k) and Pension). Liaised with Executive Leadership Team and HRLT related to Benefit Program design changes and budget management. • Directed Colleague Relations function of over 100 employee relations Representatives, Advisors, Investigators, to ensure legal compliance, enterprise values and culture driven actions. Collaborated with internal Compliance, Employment Law, Business Leaders and colleagues. Enhanced reporting and trend tracking capabilities and team engagement.

• Identified as high potential leadership talent with a differentiated ability to have enterprise impact. Selected for CVS Health’s elite Leadership Development Program cohort (2021-2023). • Led a highly engaged and motivated team responsible for HR contracts and global vendor governance portfolio working with the HR Centers of Excellence and Strategic Sourcing partners to deliver on enterprise needs while ensuring enterprise value is optimized, compliance and security protocols achieved and strategic business objective are met/exceeded. • Co-led the HRSS team selection of an HCM Platform and Engagement Layer. Re-negotiated BPO/AMS contract within an aggressive (18 month) timeline setting the foundation for HRSS Delivery for the next 5-10 years. • Supported Enterprise COVID initiatives through exceptional contracting for Talent Acquisition, Benefits and Staff Augmentation to meet the needs of CVS Health, colleagues, and customers with no interruption of services required to support the business at a most critical inflection point for the market and those we serve. • Executed financial leadership skills by managing all aspects of the HR budget, Strategic Business Plans to ensure fiscal responsibility, efficient and effective spend. • Provided the Board of Directors with strategic vendor compliance and reporting. • Led the consolidation of CVS Health and Aetna HR contracts and implemented an overall Vendor Governance Framework and Operational Health Dashboard creating consistency and discipline across the vendor and stakeholder experience achieving savings of over $100m. • Negotiated and governed inter-company agreements ensuring compliance and sound economics including, Medical, Wellness, Data Analytics, Dental, PBM, Benefit Admin and HSA Admin.

Responsible for the strategy and design for all CVS Health's Health & Welfare, Wellbeing and Retirement Plans and Programs Led the team in being well-informed and connected and on top of external market trends, and for fully evaluating the competitiveness of the company's benefit offerings while continuing to evolve through innovation, flexible and compliant plan design and process improvements for the broad array of colleague groups across the Enterprise. Results were accomplished through effective internal and external relationship building with various key stakeholders, the Executive Leadership team and HRLT and the Enterprise Sales and Marketing teams as CVS Health is a healthcare company driven to differentiate itself in the area of Health and Wellbeing for its colleagues and their families.

•Successfully managed a $75 million portfolio serving as overall client relationship executive and business developer including understanding targeted clients’ business strategies and people needs, communicating the full range of value of the firm’s global capabilities (Human Capital Consulting, HR and Benefits Outsourcing, Risk Management) aligning and integrating all client project work, creating value and communicating impact on business results and establishing deeper client business partnerships. • Consistently achieved Annual Chairman’s Circle Award in recognition of exceeding aggressive revenue growth, retention and client satisfaction goals. • Demonstrated team leadership, through honed communication skills with client teams and helping associates use this information to deliver more value to clients, developing and managing client teams, updating team members on client issues and keeping the team’s efforts focused on client needs. Responsible for establishing effective internal relationships and leveraging these relationships to grow capacities and business. • Execute financial leadership skills by understanding and managing all aspects of the client financial relationship to ensure profitability and growth.