Maureen (Mary) O'Brien

Oversight and management of the Mercer Voluntary Benefits team including Mercer Marketplace for the East region. Focused on client retention, penetration and expansion of Voluntary Benefit offerings including all aspects of plan implementation and account management including enrollment strategies.

At Aon, my role was a Voluntary Benefits Practice lead with a focus on sales and account management. I worked closely with the Health and Benefits Practice to identify Voluntary sales opportunities among existing H&B clients. My responsibilities also included new client sales. I managed all client Voluntary Benefits activity including marketing/RFP process, making plan recommendations and all aspects of implementation and ongoing client management. Other responsibilities included providing consultation on Voluntary plan recommendations and enrollment strategies. I also managed the carrier and enrollment partner relationships to develop best in class strategies for clients. I was involved in overall account management including processes used by carriers and enrollment firms for billing, new hire and general benefit administration. The book of business I managed ranged in client size from 500-10,000 benefits eligible employees. My account responsibilities included managing the Voluntary Benefits portfolio for several Aon Hewitt Benefit Administration jumbo clients (30,000 - 100,000 benefit eligible employees). I was also involved in carrier and enrollment discussions to develop and introduce Voluntary product solutions.

Led the Health and Benefits division to manage middle-market clientele. As a start-up operation, I was responsible for hiring, sales, account management, carrier/vendor relationships and general oversight of the division. Other responsibilities included identifying cross-selling opportunities within other NFP firm clients and working with general agents to support H&B division's growth.

Initiated my employee benefits career and worked in various roles during my tenure. Within the Health and Benefits Practice I focused on small group account management and group / individual disability sales opportunities. Managed account book and worked with carriers and other third party vendors to develop disability sales.