Maura Stephenson

Oversee financial, operational and administrative functions across three businesses, supporting directors with reporting, compliance and day-to-day coordination. • Manage multi-entity accounting using Xero, including reconciliations, VAT submissions, cash-flow reporting and supplier payments • Act as authorised bank signatory across multiple company accounts, overseeing payment approvals and financial controls • Track budgets and expenditure, introducing purchase approval processes to improve financial oversight • Prepare quarterly VAT returns and liaise with external accountants and payroll providers • Coordinate onboarding and offboarding processes, including HR system management (BrightHR), payroll data collection and IT access setup • Support tribunal preparation and compliance processes, maintaining accurate records and documentation • Oversee RMS property management system configuration, guest communications and operational reporting • Manage supplier and contractor relationships, including utilities, insurance, IT vendors and maintenance providers • Provide directors with regular financial updates, budget analysis and operational summaries to support decision-making • Implement cost-control initiatives and process improvements across finance and operations • Act as central point of contact for finance, operations and administrative queries across multiple sites

• Provided general administrative support across finance and operations • Assisted with invoice processing, reconciliations and supplier coordination • Supported guest communications and system administration • Managed document filing, data entry and internal record maintenance • Coordinated internal communications and assisted with scheduling

Supported Partners and Consultants within a fast-paced accountancy and advisory firm, providing administrative, client and compliance support in a regulated environment. • Managed complex diaries and coordinated UK and international travel arrangements for Partners • Provided PA support, including dictation, document preparation and confidential correspondence • Assisted with preparation of tax returns and end-of-year accounts, gaining exposure to accountancy processes • Conducted AML checks and ensured compliance with GDPR regulations • Supported client onboarding documentation and maintained accurate internal records • Delivered front-of-house reception support, managing client communications and high-level visitors • Assisted with ad hoc administrative projects during COVID-19, supporting business continuity

Played a key role within the customer service team of a pension administration firm, supporting clients and advisers across multiple pension schemes. • Resolved complex pension-related queries across various pension types, ensuring accuracy and regulatory compliance • Reviewed and validated client data entries to maintain high standards of record integrity • Liaised regularly with financial advisers, employers and scheme members, delivering clear and professional communication • Contributed to client retention through efficient resolution of queries and attention to detail • Trained and supported new team members, sharing process knowledge and best practice • Maintained performance under increased workload following internal restructuring, demonstrating resilience and ability to work under pressure

Provided customer and administrative support within a healthcare environment, ensuring accuracy and compliance when handling sensitive information. • Responded to customer queries promptly, liaising with healthcare professionals to resolve issues efficiently • Processed orders accurately and maintained detailed records in line with customer care and medical privacy procedures • Handled sensitive data with discretion, ensuring adherence to confidentiality standards

Supported head office finance operations within a large retail organisation. • Performed daily cash and payment reconciliations using SAP and Excel • Processed financial transactions and ensured accurate data entry across multiple accounts • Assisted with payment runs and internal financial controls • Worked to tight reporting deadlines while maintaining accuracy

Managed customer accounts and supported financial and operational processes within a fast-paced distribution business. • Processed customer payments and maintained accurate account records • Managed supplier relationships and coordinated product ordering • Resolved customer queries and handled complaints professionally • Assisted with financial record keeping and reconciliations

Supervised retail operations and supported daily financial controls within a busy store environment. • Managed staff shifts and delegated tasks to ensure smooth store operations • Conducted daily cash reconciliations and maintained financial accuracy • Acted as trusted key holder responsible for store opening and closing procedures • Delivered high levels of customer service in a fast-paced retail setting

English Literature C English Language B Maths C Applied Science (Double Award) B Applied Science (Double Award) A Science C History A Religious Studies A Art and Design A Food and Technology A