Matt Inama

Teach online healthcare administration courses, utilizing innovative methods and real-world case studies to enhance student engagement and comprehension. Mentor teaching assistants to streamline classroom operations and improve course efficiency. Serve as course lead, overseeing a team of instructors to ensure consistent curriculum delivery and adherence to academic standards.

At Qualtrics, led a high-performing team of Customer Success Managers, driving operational efficiency, enhancing client engagement, and achieving consistent revenue growth. Spearheaded strategic initiatives that improved service delivery, reduced escalations, and accelerated time-to-value for enterprise healthcare clients. Collaborated cross-functionally to optimize onboarding processes and successfully executed large-scale platform transitions. Maintained strong client relationships, achieving an overall 93% renewal rate over time and generating over $13 million in new ARR.

Managed a $12 million ARR portfolio for enterprise healthcare clients, driving renewals and expansion through strategic client management and operational excellence. Achieved a 116% renewal rate during first year's tenure and scaled an account from $1.2 million to over $10 million ARR by addressing complex client needs and driving product adoption. Led cross-functional teams to deliver high-touch support, turning underperforming accounts into long-term success stories.

Led initiatives to improve financial and operational performance for healthcare clients by standardizing denial management processes, reducing denied days by 54% and accounts receivable by 19%. Managed teams within the Hospital Performance Improvement task force, delivering significant margin growth and enhancing financial sustainability. Spearheaded a Consumer Experience Center strategy that increased patient satisfaction by 25% and digital engagement by 40%. Oversaw staff training initiatives for a new hospital facility, ensuring a 95% competency rate at go-live and a 30% reduction in onboarding time.

Founded and scaled a successful e-commerce business utilizing Fulfillment by Amazon (FBA), driving consistent revenue growth and expanding market presence. Oversaw all aspects of operations, achieving a 104% average month-over-month sales growth and a 44% return on investment through strategic product selection, pricing optimization, and supply chain efficiencies.

Advised healthcare clients on revenue cycle optimization, driving improvements in collections, reducing denials, and enhancing charge capture operations through best practices. Led cross-functional teams to optimize Epic system workflows, increasing efficiency and automation. Played a key role in ensuring revenue stability during Epic system transitions, achieving 100% of baseline revenue within 30 days of go-live.

Led data-driven analyses and strategic initiatives to support healthcare policy decisions, including identifying top-performing states for diabetes prevention programs and developing insights for Medicaid Accountable Care Organizations. Managed outreach efforts to recruit industry experts for qualitative research, ensuring valuable contributions to client engagements. Co-authored whitepapers and executive presentations, translating complex healthcare data into actionable strategies for senior leadership.

Oversaw financial operations for a $51M pharmacy budget, optimizing resource allocation and driving cost-saving initiatives. Led strategic improvements that reduced third-party processing fees by 66% and achieved $95K in savings through enhanced data analysis and reporting. Collaborated with cross-functional teams to ensure fiscal responsibility and operational efficiency.

• Completed Lean Six Sigma Black Belt Body of Knowledge course

• Minor concentrations in Accounting Information Systems and Interpersonal Communication