matthew santos

managing director - office of the it chief operations officer

About

Accomplished, diversified, successful leader responsible for directing business management, technology delivery and business operations teams. Demonstrated aptitude for strategic planning, as well as cultivating relationships with business partners, team members and vendors. Exceptional people-management skills; proficient in building cohesive, highly effective global delivery teams. Successful in establishing new organizations, strategy development, budgets, contract negotiations, and daily operations. Experienced managing teams of over 200 employees and annual budgets from 350MM.

Country

united states

City

american fork

Industry

financial services

Skill

enterprise software, cloud computing, saas, integration, it strategy, disaster recovery, sdlc, business analysis, management, vendor management, business intelligence, strategy, program management, business strategy, virtualization, data center, project management, process improvement, security, information technology, leadership, infrastructure, it management, crm, business process

Experience

senior director, infrastructure

tiaa

2013-5 - 2015-12 · 2 yrs 8 mos

Business and Technology leader responsible for the stand up and running of a full scale Chief of Staff Office while also leading a Technology Innovation team focused on Cloud Computing. -Successfully designed and built an award winning hybrid cloud platform - Information Week Elite 100 (2015 / #21). Leveraged AWS,VMWare, and Puppet to exceed enterprise cloud adoption goal of 30% in 18 months while decreasing the technology footprint resulting in $15MM in savings. -Led Chief of Staff function for 700 person Infrastructure and Operations team with an annual budget of 300M. Responsible for leading teams focused on Financial Planning and Oversight, Audit and Risk, PMO, Software License Management, and Workforce Management. -Member of the Future State Technology Architecture (FSTA) team established to develop the architectural standards and governance frameworks for IT. Decreased software and platform sprawl while standardizing best practices across teams and decreasing maintenance costs. Implemented an offshore managed services model resulting in a $10MM savings.

director, it transformation and infrastructure

tiaa

2011-5 - 2013-5 · 2 yrs 1 mo

Program lead for the Infrastructure workstreams of a 100MM IT Transformation -Program lead for the High Availability Web Center (HAWC). The program was focused around the complete redesign and rebuild of TIAA’s datacenters and supporting web applications. -Built out two new data centers and architected web applications allowing the firm to exceed over 99.99% availability for multiple channel availability indexes. -Led the creation of the Infrastructure Business Aligned Teams (BAT) allowing for Infrastructure and Operations to be fully integrated into the Application Development teams.

managing director - office of the it chief operations officer

tiaa

2015-12 - Present · 10 yrs 10 mos

business systems lead

bain capital

2009-5 - 2011-4 · 2 yrs

head of it infrastructure

bain capital

2007-5 - 2009-5 · 2 yrs 1 mo

open systems manager - enterprise systems

ca technologies

2005-1 - 2007-1 · 2 yrs 1 mo

it manager

netegrity

2001-1 - 2005-1 · 4 yrs 1 mo

* Managed IT infrastructure and service desk teams for worldwide software company * Key member of acquisition team that led technical conversion from Netegrity to CA * Managed all aspects of IT budget, vendor management and hardware/software procurement * Led all aspects of data center build-out along with migration of all technology assets * Managed all business relationships to ensure strong partnership with business lines * Led all DR efforts by implementing DR/BCP policies and conducting associated testing * Managed hosting facility and technology for all business-critical applications and websites * Implemented new service desk solution, increasing IT staff response and issue resolution by 65% * Team leader and architect for clustered global Exchange organization * Established and published effective SLA’s to align with business needs and development cycles * Worked with CIO to develop corporate security policies for LAN access to corporate resources * Successful leader, received Netegrity “All Star” Award for leadership capabilities