Matthew R Nelson

Building up the Smartlock side of our business while maintaining our core competencies around access controls. It's been a steep learning curve but it keeps my work very interesting.

Growing a national account base while supporting existing clients. Community Controls is the nation’s largest wholesaler of controlled entry remotes, access cards, key FOBs and transponders, as well as hardware such as electric door strikes, magnetic locks, and gate and garage hardware. (We also supply the more specializes systems like TransCore, Barcode, telephone entry systems, and internet based controls.)

Maintain and add to a sales portfolio. At Community Controls, we make it easy to choose our products and services over the competition: Low price guarantee Nation's largest supplier Longer warranties Most orders ship the same day Manufacture a complete line of replacement remotes

- Market company using new and innovative methods, proving a consistent and sustainable client base. - Balanced financial information, identifying areas of concern so as to find ways of cutting costs and increasing revenue. - Maintained relationships with clients, suppliers and industry reps.

• Roll-out of new Cisco “High Touch Technical Support” for Central and South America. Managing staff to an incredibly high level of customer support and satisfaction for Cisco’s highest tier of clients. • Customer Interactions: Established trends and then policies based on specific cultural, linguistic and regional microcosms, thus allowing for more focused support and fewer problems in those areas. • Leading a team of bi-lingual agent who interacts with Cisco clients that require English, Spanish and or Portuguese language assistance.

A new publishing company. We have one title so far, and more to come.

• Opened new Bank of America call center, establishing all new goals, standards, and processes. • Setting and meeting sales goals, providing the client with a more valuable service. • Trained staff to handle the changes in the Credit Card industry as well as the government regulations and oversight. This helped maintain a knowledgeable staff that was better equipped to assist and explain the changes to the callers.

• Managing “Disputes” agents for the Capital One Credit Card client for four years. • Training agents to handle complicated and highly regulated processes coupled with a stressful call type, thus growing the staff to be capable then efficient at providing COF with excellent value and an impressive work force.

Set up printing company for direct mail marketing.

- Managed and tracked residential sales to establish trends and opportunities. - Managed a team of employees while training and coaching them. - Developed cross-sale techniques that boosted sales by 11% over 2003. - Designed and priced irrigation systems which provided another reason for clients to see us as a one-stop-shop, which increased overall sales.

Special studies in Communication Technology.

I studied Portuguese during my time at BYU.