Matt H.

Cabin Supervisor with Qantas, leading onboard operations on the Airbus A220 with a focus on safety, efficiency, and premium service delivery. I work closely with Flight Deck and ground teams to support on time performance and ensure a smooth, well coordinated inflight experience. I oversee all cabin activity in line with CASA and Qantas Group standards, taking the lead during operational challenges and inflight events. I’m passionate about developing people and building a positive team culture, creating an environment where crew feel supported, confident, and motivated to perform at their best. A proud advocate for the Qantas brand, I’m committed to delivering service that reflects the professionalism, care, and reputation of one of Australia’s most iconic airlines. Key Contributions • Lead cabin operations across safety, service, and team performance • Recognised through strong customer feedback and service delivery • Skilled in service recovery and practical problem solving • Coach and support crew through real time development • Contribute to ongoing safety and service improvements

Qantas is Australia’s national carrier and the world’s second-oldest airline still in operation. Recognised globally for its safety, reliability and service excellence, Qantas operates an extensive domestic and international network and is a founding member of the oneworld® alliance. Through its regional brand QantasLink, the airline connects communities across Australia and is introducing the Airbus A220 fleet as part of its ongoing fleet renewal and commitment to innovation and sustainability.

Woolworths supermarket is a renowned Australian retail chain that has been serving the community for over 90 years. Known for its focus on quality, freshness, and customer service, Woolworths offers a wide range of products, including fresh produce, groceries, household essentials, and specialty items. My front end position at Woolworths involved delivering excellent customer service at the checkout, ensuring efficient transactions for customers. Responsibilities include managing team members, scanning and packing items, processing payments and returns, addressing customer queries and complaints. I also played a vital role in creating a positive shopping experience for customers, aligning with Woolworths' dedication to quality and service excellence.

At The Missing Link, the mission is to assist businesses in achieving their objectives by facilitating IT transformation. Their all-encompassing solution to managing a business's technology is provided by their three core divisions: IT & Cloud, Cyber Security, and Automation. Clients select The Missing Link due to their reputation for consistently delivering quality, 23 years of experience, and their exceptional Customer Satisfaction Score (CSAT), which is almost 100% every month! As the Head of Marketing, I was responsible for leading the strategy and marketing planning for both the Australian and UK regions. Additionally, leading a team of five marketing professionals and a Sales Development Representative. As we worked alongside several leading technology partners, effective vendor management was critical to our marketing team's success.

Total Synergy provides a pure cloud SaaS business and project management platform built on Microsoft Azure cloud technologies. Currently the preferred software for the architecture, engineering, and construction (AEC) industry in Australia, Total Synergy has a 16,000+ user community across Australia, New Zealand and the United Kingdom. As Head of Marketing and Growth and part of the senior leadership team, I led a strong marketing team of four to oversee, manage and participate in the development of Total Synergy’s marketing strategies, globally.

SAP is the leading provider of collaborative business commerce solutions and combines industry-leading software as a service (SaaS) technology to optimise the complete commerce lifecycle with the world's largest web-based community. Over 400,000 companies, including more than 80 percent of the Fortune 500 use SAP's solutions to drive more efficient inter enterprise commerce. The Regional Marketing Lead, ANZ forms part of the APJ marketing team and was responsible for developing the regions marketing strategy not to mention delivering against the marketing demand generation and revenue objectives. I drive demand generation and acceleration plans through execution of marketing activities including account-based marketing, data-driven marketing, direct and digital marketing, account based marketing, online/physical events and more.

Objective Corporation (ASX:OCL) creates information and process governance solutions that are effortless to use and enable organisations to confidently advance their own digital transformation. Designed for regulated industries, these SaaS solutions turn the imperative of compliance, accountability and governance into an opportunity to streamline business processes and deliver the innovative services that customers expect. The role was positioned within the Objective Connect team and was primarily responsible for leading the team across the planning and execution of all global field marketing programs across APAC and the UK. Working closely with field sales, customer success, product marketing and product management were critical components to this role.

Macquarie Technology Group (ASX:MAQ) is Australia’s data centre, cloud, cyber security and telecom company for mid-large business and government customers. With an NPS Score of +66, highest in industry, Macquarie Telecom Group are well known for exceptional customer service. As Head of Marketing, I worked with a team that's customer focused. Leading and coaching six marketing professionals, our goal was to drive new business through an annual plan which included the entire marketing mix not to mention a brand refresh and brand reposition in the market. Driving the marketing strategy for the Telecom business across Australia, this role formed part of the senior leadership team and was closely aligned with sales and partner leaders across the business.

Pitney Bowes offers an array of location intelligence, data quality and customer communication management SaaS capabilities for multiple industry sectors. Their products and services improve businesses build the path for future growth and allow customers to leverage data for more insightful decision-making, improved communication and increased service delivery. The role of Regional Marketing Manager, Asia Pacific was responsible for the strategic and operational planning and implementation of a wide portfolio of direct and channel marketing initiatives including integrated campaign management, event marketing and the development and deployment of a regional social media strategy. The day-to-day management and coaching of the marketing team of four was a critical to the success of this role. With an Asia Pacific focus, being a key lead on various global partner projects involved a high degree of team leadership and project management.

Virgin Australia is an Australian domestic and previously, an international airline. Working as part of their long haul team, Flight Attendants must demonstrate an uncompromising commitment to guest safety and security while delivering a superb, cheerful, impressive and personal guest experience that solely contributes to guest loyalty to Virgin Australia. The role involved providing the highest degree of onboard service and customer care in line with Virgin Australia’s service promise and brand values. This role enabled relocation to Sydney as well as a career break which provided overseas travel opportunities and the ability to be involved in a start-up company within a highly sort after and competitive position.

Box Hill Institute is one of Australia's premier, multipurpose TAFE institutes that prides itself on its ability to deliver a broad range of vocational education and training services. Working within the school of business, this role was responsible for teaching students covering the core marketing units in the Diploma and Advanced Diploma in Business Marketing course. Subjects included Branding, Communication Plans, Marketing Concepts, Consumer Behaviour and Market Research. This was a casual position teaching two nights a week whilst employed full time at NEC Australia.