matthew helvick

* Maintain and operate in-house and remotely located Grass Valley K2 Summit platforms used by the NHL’s “Hockey Ops” and other league centric operations * Provision encoders and decoders for daily events and route feeds to appropriate destinations * Test and maintain in-house and arena bound equipment * Troubleshoot and document technical and broadcast issues

* Provide customers with 24/7 - 365 support via email and phone, while adhering to a 5 minute Service Level Agreement * Correlate with international broadcast teams and serve as the primary point of contact in overseeing production assignments * Anticipate and identify streaming issues and troubleshoot through proper escalation channels * Compose up-to-date training guides regarding current department procedures * Record detailed daily event data and compile coherent production and failure reports * Monitor multiple concurrent live event streams for continuity in audio and video production

* Proactively manage and solve customer support inquiries utilizing email and phone ticketing systems * Act as liaison for several high profile clients (NFL, NBA, UFC, MLS, MSG, BTN, Sportsnet, and Univision) * Establish training regimens to provide in-depth knowledge of live video production flow * Foster the creation and delivery of digital content across multiple delivery platforms (Android, iOS, Apple TV, Roku, PlayStation Network, Xbox Live, Mac and Windows OS) * Shape new workflows to provision over 100 live video and audio streams per day

* Analyze specific requirements for each account to offer products best suited to their individual needs * Correspond with customer accounts regarding web based and specialty product ordering * Receive all incoming inventory shipments and verify the accuracy of product invoicing * Retrieve and prepare outgoing inventory stock for domestic and international orders * Organize RMA reports and coordinate with distributors concerning invoice discrepancies

* Maintain and operate Grass Valley K2 systems for the NHL’s “Around the NHL” highlights project * Assemble coherent multi-monitor displays for daily live event viewing * Monitor all incoming and outgoing feeds and review outgoing highlight packages for continuity in both audio and video production

* Compile and present comprehensive video footage for official MLB Replay Review analysis * Communicate with on-site personnel to perform essential equipment checks * Work with on-site engineers to troubleshoot and document equipment issues * Assemble accurate and coherent records of all departmental affairs and related pertinent data