matthew willims

Network & Systems Support (part time contractor)

* Onsite Desktop / Notebook deployment & support in remote regions * Blackberry / BES support, transitioning to MobileIron with BYOD Apple iOS and Android devices * Imaging & Application deployment with Symantec Altiris * Network port patching & Wifi network troubleshooting * Ricoh MFD maintenance and support * BEARS Follow me printing support * 24 hour on call support while in remote regions * Logging jobs for walk ins

* Imaging with Symantec Ghost, Windows Deployment Services & CloneZilla * Scripted installs (batch & VB script) * Creation of documentation for other support staff and end users * Manual software installs and configuration + software deployment via SCCM * Active directory user account creation and deletion * Tape backup maintenance and troubleshooting, data restores using Symantec Backup Exec 2010 * User account modification for access groups * Exchange account creation, deletion, modification & maintenance * Scan queue creation & management. * Print and Fax queue (MFD) creation & management * Notebook installation, hardware/software troubleshooting and resolution of issues * Mobile (iPhone & Blackberry) device support * Troubleshooting software and hardware faults in Servers, Desktops, Notebooks, Printers & Scanners * Assisting in moving users during our office move from Albion to the Brisbane CBD, ensuring all required infrastructure was in place and working for a smooth transition

* Tape backup maintenance and troubleshooting, data restores (Veritas Backup Exec) * Modification & repair of logon scripts * Novell user account creation & deletion in ConsoleOne * Modification & repair of logon scripts * Exchange account creation, deletion, modification & maintenance * Software deployment via Novell Zenworks or manual installation * Scripted install creation (batch and VB script) * Network port patching & testing * Desktop & notebook support * Deployment of software via Novell ZenWorks or manual installation * Scripted install creation (batch and VB script)

* Novell user account creation & deletion in ConsoleOne * Modification & repair of logon scripts * Novell GroupWise account creation, deletion, modification & maintenance * Software deployment via Novell Zenworks or manual installation * Scripted install creation (batch and VB script) * Network port patching & testing * Desktop & notebook support * Deployment of software via Novell ZenWorks or manual installation * Scripted install creation (batch and VB script) * System imaging and new system rollouts

Sales and Presales Technical Support (perm full time)

* Software Package creation (Novell Package Manager) * Scripted install creation (batch and VB script) * Novell user account creation & deletion in ConsoleOne * GroupWise email account creation, deletion & maintenance * Group policy modification & maintenance * Scan queue creation & management * Software deployment or manual installation * Print queue creation & management * IP reservations * Space allocation * Data restoration * Network patching & testing of cable runs * Desktop & notebook installation, hardware/software troubleshooting and resolution of issues

* Software deployment & manual installs * Data restoration primarily using Novell Salvage function, otherwise via tape restores * Network patching & testing of cable runs * Installation of new printers & queue creation * Desktop & notebook installation, hardware/software troubleshooting and resolution of issues

* Configuration of Apple iOS, Blackberry 10, Android & Windows 10 Mobile devices * Account creation & configuration on BES10, BES12 and MobileIron * Troubleshooting & resolution of devices and BES & MovileIron account issues * End user & internal documentation for process & troubleshooting guides * Phone support for Corporate & BYO Apple iOS, BlackBerry 10, Android, Windows 10 Mobile devices * Device and BES, MobileIron service testing & troubleshooting * Asseting of purchased devices, configuration & mail out to the end user * Testing of BlackBerry BETA software releases * Input into business process change & improvement * Testing of pre-production Windows Phone, Android, Apple iOS, BlackBerry 10 devices * Input into business process change & improvement * Processing device repairs through device vendor * Monthly contribution of tech articles for the department wide eVolve newsletter

Activities and Societies: Tennis, water skiing, music (karaoke), 4x4 offroad driving, computer games