matthew mollart

predictive data analyst

About

I am a friendly, calm and patient individual, who is focused on computer skills, and communication. My previous roles within Thames Water have given me the opportunity to learn SQL Server (TSQL Language) up to a competent standard. I have also developed a good understanding on Excel and most other Microsoft products. Through Scouting i have had the chance to develop my communication skills by attending International events such as the World Scout Jamboree in Sweden in 2011.

Country

united kingdom

City

swindon

Industry

utilities

Skill

sql server management studio, microsoft excel, communication, microsoft office, call centers, customer service, databases, excel dashboards, kpi dashboards, relationship management, ssis, vba, special needs trusts, change management, contact centers

Experience

reporting analyst

thames water

2015-3 - 2017-7 · 2 yrs 5 mos

This role is focused on reporting on the B2B side of Thames Water. Using our SQL server databases, we will be mainly reporting on the financial aspects but will also include reporting on customer contact. I also focus on reporting on the Call Centre, helping to ensure management can correctly assess agent performance in relation to employees KPI's.

reporting administrator

thames water

2014-10 - 2015-3 · 6 mos

Within a small team, we are responsible for pulling together all the business’s daily reports that look at the call centre agents and customer satisfaction. This is a high profile job which requires excellent communication to management. We also produce reports which are appropriate for the business’s needs.

call center representative

thames water

2012-11 - 2014-10 · 2 yrs

Working within various teams, I have been responsible for taking customer phone calls to discuss their applications and high bills they have received. I also dealt with complaints regarding customers High Bills when they feel they had not received a satisfactory resolution. This is obviously a distressing time for the Customer so it requires empathy, focused listening and clear communication.