matthew hungate

I completed diagnostic assessment of computer and software issues in fast paced customer service environment, installation of computer components such as hard drives, graphics cards, power supplies, and troubleshooting with Outlook and general Microsoft Office suite customer difficulties over a range of operating systems and software versions. I was responsible for documenting and maintaining a detailed business records of client interactions and technical service provided, as well as solutions implemented. I undertook major repairs for both software and hardware related issues, configuration of Outlook and Microsoft Office programs, and implementation of data management solutions. I fostered and maintained good client relationships while communicating state of complex repairs.

I provide customer service via phone and email to all Concept Technology clients, resolve help desk issues including troubleshooting hardware and software issues, and perform user administration duties. Some of the competencies involved in daily help desk duties include Microsoft Office 2010 - 2016, Windows 7, Windows 8.1, Windows 10, XP and Vista, Windows Server 2008 and 2012, Remote Desktop support, Small Business Server 2008/2011, Active Directory, Exchange 2007, 2010, & 2013, Patch management, Office 365, Advanced printer / peripheral device troubleshooting, TCP/IP, DNS and DHCP, and remote support for handheld smartphones and tablets.

I provided immediate support both in person and remotely for a wide array of clients with different challenges, needs and systems. I monitored and helped to maintain a variety of servers. I used Active Directory to manage personnel in a business environment. I configured printers and other devices for use over a network that encompasses multiple locations and a multitude of users.