matthew gaffney

* Handled live incoming calls, emails, instant messages, and trouble tickets * Remotely restored Computer Aided Dispatch and record keeping software for fire police and EMS personnel, using VNC, and Logmein to connect to customers * Updated and managed global and security groups in Active Directory * Added and removed windows components as well as changed or removed anti-virus settings to ensure proper functionality of the .NET and networking features of the EMS software on Windows XP and Windows 7 for both laptops and desktop workstations * Set up and configured Open Database Connectivity links between the Pervasive Database and Microsoft Access or Crystal Reports * Handled and closed 21% of the total tickets closed on a team of 10 technicians closing tickets

* Provided onsite support by diagnosing and troubleshoot complex technical issues * Provided both hardware and software support on Windows XP, Windows 7, Windows 8 and Windows Mobile 5 devices * Used diagnostic tools in troubleshooting all types of computer peripheral devices * HP certified to do hardware repairs on laptops and HP Elitepad 900 Devices

* Assists with the planning and maintenance of faculty and staff technology needs * maintains computer-equipped labs and classrooms * maintains servers and resources * troubleshoots with classroom A/V equipment as well as set-up and maintenance * participates in budgetary process for college student computer fee allocation * and prices and orders hardware and software as needed.