Matthew Caplan, MBA

Managed one of Oxa’s most strategic client accounts, growing the relationship from inception into our largest and most commercially valuable partnership. -Led the DHL engagement at Heathrow Airport, securing: - Two initial contracts worth over £600,000 in revenue. - A conditional rollout agreement with DHL valued at £10M+ ARR. - Negotiated and managed a second strategic initiative with DHL involving their partnership with Jaguar Land Rover. -Led a joint project between DHL and IAG to enable autonomous passenger movement at Heathrow, expanding use cases beyond logistics. -Closed a commercial deal with BMW for deployment of autonomous vehicles at their Cowley site, valued at £100,000, with a built-in conditional commitment forecasted to scale to over £5M in ARR. -Built and managed the relationship with Vantec, BMW’s logistics partner, aligning deployment strategy and technical delivery. -Played a key role in translating complex autonomous technology into clear commercial outcomes for enterprise clients. I can develop zero-to-one partnerships and drive long-term growth with global enterprises in logistics and automotive sectors.

As Commerical Director, my role included all aspects associated with driving rapid growth at Extend Robotics: -Overseeing business development efforts on behalf of a company -Working on winning new client contracts -Developing marketing and growth strategies and campaigns -Building and maintaining relationships with current and prospective clients to keep business growth opportunities in the pipeline

I spent 3 months with On Air completing an internship as part of my MBA programme. I provided a consultancy report for the business focusing on: - Market analysis to identify the most attractive sectors within their industry - Competitor Analysis - Procurement Strategy - International Expansion Strategy

Established and led a company offering Virtual Reality Day out experiences and consultancy services to businesses seeking to integrate VR into their operations. Successfully penetrated a new market segment, building a loyal repeat customer base and expanding customer numbers from 2000 in year 1 to over 6500 by year 3. Introduced an innovative VR venue management software system, enabling detailed analytics, customised game licensing, and a 65% reduction in operating costs. Trained and managed a team of professionals to provide outstanding customer service, resulting in exceptional customer feedback ratings of 5/5 on TripAdvisor and 4.6/5 on Google.

Founded an innovative travel business that revolutionised the industry by becoming the first tour operator to offer package holidays to European music festivals. Achieved a turnover of over £1,000,000 and an annual gross profit of over £250K within two years of operation. Successfully managed all social media marketing efforts, resulting in a significant increase in Facebook page subscribers to over 30,000 and generating an additional £400,000 in annual turnover. Strategically promoted holidays through various channels, including social media, paid reader ads, and Google AdWords campaigns, driving a 600% increase in sales from 250 packages sold in year 1 to over 1500 packages sold in year 3. Led a team of over 20 staff members, coordinating the customer experience for up to 1200 customers at a single event. Delivered exceptional customer service and achieved a consistent repeat booking success rate of 30% due to high levels of customer satisfaction.