Matt Urofsky

• Strategic Leadership and Planning: o Built the company’s IT Service Management Framework from the ground up using ITIL principles. o Developed and executed the Company's technical strategy, ensuring alignment with business goals and market trends. o Own the technical delivery and support of all IT functions for 100 corporate employees, four warehouses, and over 600 endpoints. o Ensure the integrity and reliability of IT Infrastructure and security of all data stored and in transit. o Generate and present business case justifications to the Senior Management Team to understand expenditure on technology initiatives. Act as a trusted advisor to the Board in all facets of technology decision-making. • Cloud-First Strategy: o Lead a cloud-first approach, driving scalable solutions for future growth. o SaaS User Management and Security via Cloud Directory, MDM, IAM, SSO, MFA, and ITSM. Google Workspace, Okta, Freshservice, Scalefusion, Intune. • Cybersecurity and Risk Management: o Developed comprehensive cybersecurity and IT risk management plan. o Initiated IT security awareness training and testing. o Guided company through first penetration testing and remediation. o Created data management policy. • Business Relationship Management: o Lead business alignment objectives to increase efficiencies through collaboration with all company stakeholders. o Maintained a meeting cadence with all departments to ensure tools and processes were maximised for user productivity. • Processes: o Wrote and adapted company IT policies and procedures. o Built and maintained company patch management procedure. o Built and managed project management portfolio. • People & Partners: o Manage internal company support staff through custom-built KPIs and OKRs.

• Lead a team of 35 Project Managers, Analysts, Engineers and the AV Solutions Team. o Managed line of business P&L o Owned resource forecasting and teamwide project planning o Lead the team in creation of client SOWs, and RFPs for client engagements o Oversee the successful engagement of client project deliverables. o Oversee the project billing and deliver success o Lead certification and career management goals • Oversee process improvements and introduce reporting around project and service delivery management. o ConnectWise Manage project training and standard operating procedures o Resource forecasting and utilization dashboards and reports o Project success dashboards and reporting o Sales pipeline dashboards and reporting o Rollout of the new CAD ticketing process • Assist with transition of company’s largest client from Professional Services to Managed Service.

• Lead the transition of the IT Service Delivery into a Managed Service Provider model. • Oversee all aspects of the Service Delivery Lifecycle. • Review, maintain, and improve all Managed Services tools and partners. • Lead the creation of policies, procedures and organizational structure. o Change Management Procedures o Documentation Management o Best Practices o SLAs o Escalations Workflows • Create and maintain companywide performance metrics and reporting. • Manage a team engineers and specialist in providing a multi-tiered IT support structure. • Build and structure service delivery offerings. • Partner for meeting business development goals. • Lead the creation of all MSP sales delivery materials. • Built MSP MSA.

• Manage clients throughout the Los Angeles area, ranging in size from 50-250 employees. o Client Industry: Hospitality, Entertainment, Foundation, Marketing Research, Non-Profit and Retail. • Analyze client IT infrastructure and provide strategic recommendations for growth to business owners and senior management. • Produce and maintain yearly IT roadmap and budget. • Update and enforce internal policies and standard operating procedures per business requirements. • Collaborate with team members and clients to design and propose technical solutions to meet or exceed the business initiatives. • Oversee Prosum’s internal tools, procedures, and process transition. o Continual Service Improvement Manager. o Lead the creation of a new client Onboarding Template. o Client Best Practice owner. o Lead organizational restructuring to enhance overall client service delivery. o Contribute to the optimization of the company’s ConnectWise implementation. o Service documentation lead. o Microsoft Teams administrator. • Onboarding and perform IT Business Analysis for new clients. • Oversee project team to plan, schedule, and initiate client projects in a timely manner. • Point of contact for systems administrators, help desk, and field engineers. • Review and maintain client hardware infrastructure and Line of Business applications. • Maintain vendor relationships and negotiate services.

Deliver IT Managed Services and serve as an IT and Project Manager to 10-15 businesses throughout the Los Angeles area.

Oversight on day-day IT operations for 10-15 clients throughout the Los Angeles Area. VIP Support

Provided remote support for over 100 clients throughout Los Angeles, San Diego, Phoenix, Sacramento and New York.