matt smith

Accountable for recruiting and training whole store team, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills. Coaching colleagues to be passionate and knowledgeable about the products in your store, building its brand and providing customers with the right range, quality and service to ensure they keep coming back. Lead team in the driving of trade activity, and use your expertise and knowledge to grow sales and maximise profit. Lead and build direct reporting managers knowledge to deliver and sustain Change Plans and resource planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.

Recruiting and training a team, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills. Coaching the team and role model great service, demonstrating enthusiasm to delight customers. Maintaining and supporting the time to achieve the right stock levels and co-ordinating Space, Range and Display plans accurately and on time. Supporting a team to achieve accurate stock routines and improved stock integrity. Delivering and sustaining Change Plan activities contributing to the wider business Ensuring seasonal events are planned well, creating a great atmosphere and delivering high standards by presenting an area and colleagues in a manner that positively reflects the brand.

Accountable for identifying and delivering cost saving initiatives whilst simplifying the retail operation. Communicating with key stakeholders and customers. Process mapping accounts to identify opportunities. Analysing trends and data to deliver opportunities within timescales. Projects include; simplifying consumables ordering process for store colleagues through system enhancements and budgetary adjustments. Overall resulting in £1m pa cost saving.

Forecasting first week sales of all promotional products within the Health & Beauty and Bakery categories. Identifying potential systems improvements and working with key stakeholders to deliver these changes to simplify daily routines and increase productivity. Working with in-store retail colleagues to help improve the customer experience and continually deliver improving KPIs Ensuring all stakeholders delivered their tasks complying with timelines and effectively communicating any shortfalls and agreeing ways to improve this.