Matt Richardson

LTL Customer Engagment Manager @ RXO, Inc.

About

I help stabilize LTL and time-sensitive moves with RXO’s capacity, appointment discipline, and Shiplify-clean billing. From vendor-routed inbound to promo surges, my focus is fewer exceptions, clearer costs, and better OTIF.Recent wins include cutting accessorial, improving on-time delivery on trouble lanes, and giving ops leaders hours back each week with our portal, API/EDI, and a dedicated support team with no hold queues or chatbots. If you want to learn more, or do a 2 lane pilot, lets talk.

Country

United States

City

Charlotte

Industry

Logistics & Supply Chain

Skill

Microsoft Outlook, Office 365, Microsoft Excel, Salesforce Lightning, Microsoft Power BI

Experience

LTL Customer Engagment Manager

RXO, Inc.

2025-9 - Present · 1 yr 1 mo

Charlotte, NC

• Acts as the primary point of contact for LTL growth at RXO, collaborating with enterprise and SMB sellers. • Accelerates deal processes by leveraging internal relationships and aligning operations for optimal customer engagement. • Engages in customer calls as the LTL subject-matter expert, enhancing solution delivery and client satisfaction. • Contributed to the overall sales strategy by promoting the full RXO suite with a focus on LTL solutions.

Business Development Executive

RXO, Inc.

2024-2 - Present · 2 yrs 8 mos

Charlotte, North Carolina, United States

Helping drive sales by sourcing new clients and building on existing customer relationships to grow additional revenue. Focusing on lead generation and prospect management, my goal is to help generate new business and ensure my companies' longevity