matt corya

Led a complex operational organization of 100+ diverse personnel responsible for providing support to both internal (Sales) as well as 20,000+ external (Automotive Dealership) customers. Support functions included traditional inbound and outbound Call Center and email support, contract entry and order administration, and Quality Assurance advertising products. -Conducted a large functional reorganization to align Dealer Support capabilities with AutoTrader.com’s future support needs. This required complex business readiness activities and deliberate change management techniques as well as collaboration with internal support partners and business stakeholders. -Reduced order administration time by over 40% and focused support reps on providing superior customer-service experiences.

Managed the Dealer Services Portfolio of projects for the PMO. Organized and led Steering Committees with Customer Operations Leadership to prioritize and execute projects. Ensured projects within the portfolio were adequately planned, vetted, funded, staffed, and delivered. -Coached and mentored a team of five Project/Program managers focused on delivering projects for the Dealer Services organization. -Developed strategies and provided thought leadership on high-impact areas affecting the enterprise including Project Roles and Responsibilities definition, Work In-Take Process, Portfolio Planning, Status and Roadmap Reporting and more.

Shaped the Strategy & Process Delivery group within AutoTrader.com’s Customer Operations department. This included developing plans for how to execute projects, as well as development of the Solutions Managers on the team. Ensured successful execution of projects impacting Dealer Services. Critical success factors were relationship-building and communication with customers in Dealer Services and business partners such as Sales, PMO, and IT. -Led Dealer Services internal customers through prioritization decisions related to project and programs affecting their department. This function, never been formalized prior to my involvement, enabled better decision making and enterprise-wide collaboration. -Improved project communication, awareness, and impact analysis on the behalf of Customer Operations middle management and leadership using Project Update Meetings, Steering Committees, Standardized Status Reporting, Project Road Maps, and Solution Teams.

Responsible for leading, developing, and coaching as many as 16 concurrent cross-functional resources as well as delivering IT projects on time and with stated functionality. -Lead initiative to dramatically improve the manner in which user interactions on AutoTrader.com and partner websites are tracked. Strategic Event Tracking (SET) not only simplifies the collection of this data, but also stabilizes the feeds to downstream BI applications resulting in more reliable reporting. -Implemented new open-source reporting application (Jasper Reports) to fill needs not met by existing tools. This included identifying the gap in AutoTrader.com’s technology stack, making the business case, evaluating vendors, hiring resources, developing POC, and deploying the application. -Managed team of resources to create reporting solutions for AutoTrader.com’s IT – Strategic Operations Department using Oracle SQL, SAS, MicroStrategy, and Jasper Reports.

As the lead PM in the Business Intelligence Organization, mentored and coached five other Project Managers to ensure the success of their projects. This included deliverable reviews, project planning, issue resolution, technical reviews, and architecture approvals. -Delivered BI Projects spanning three to 15 months and including teams of five – 30 individuals. Responsibilities include strategic program planning, detailed project planning, resource planning, budgeting, deliverable reviews, risk mitigation and issue resolution, training, and troubleshooting. Interacted with CEO, CFO, and CIO regarding project status and the project’s strategic fit within the organization. -Original member of the leadership team that established the initial Enterprise Project Lifecycle, an exclusive AutoTrader.com Project Delivery Methodology.

Managed the first data warehouse and BI project initiated at AutoTrader.com from Definition through and including coordinating and leading user training on the MicroStrategy ROLAP tool. -Managed all aspects of project delivery on multiple projects including budgeting, scoping, full SDLC development, status reporting, business owner interactions, status reporting, etc.

Successfully led and won sales efforts for multiple streams of work totaling over $3 Million in revenue, prompting review notations such as “His client relations and ability to communicate the appropriate value proposition was outstanding.” -Managed a seven person team dedicated to supporting the filing of BellSouth’s monthly performance data with state PSCs, the DOJ and the FCC. This led to FCC approval to sell long distance services in accordance with the Telecommunications Act of 1996, Section 271, resulting in an estimated increase of $1 Billion in 2003 for the client. -Managed a four-person team responsible for Requirements, Analysis, Design, and Development of a large Operational Data Store for Time Warner Cable.

Led and won sales efforts for work streams totaling over $6.8 Million in revenue in 2002. -Project Manager of a System-Audit Support Team which formally responded to concerns from a third-party systems-audit company, the Georgia PSC and the FCC regarding the integrity of the client’s legacy systems and the data warehouse and reporting platform.

* Bellsouth * Developed a large Oracle data warehouse * Coca-Cola * Prepared company for Y2K readiness, rolled-out global project delivery methodology * Medical Mutual of Ohio – Tested and validated a large physician information management system

Lead the development of a Strategic Capability Roadmap for the Equipment, Parts, and Engineering Business Function. Collaborate with IT to create a multi-year IT Business Plan and execute on Customer Care’s high-priority projects.

Activities and Societies: Waterski Team