mathildah hloka

Accept shipment at reception, and manage cash for collection and drop offs, advise client to open an account and refer client to sales department in order to open an account. Send banking report to billing department regarding the payment for the day whether it was cash or EFT or credit cards. Assist in customer service department, track shipment, quotation, book collections and solve queries.

Dealing with all queries through to resolution for specific customers (top 10), Updating them with proof of deliveries, the status of their shipment, Liaise with all our service providers, all divisions and branches within fedex network to obtain required information. Generate daily report for the specific customers, via email and telephone. Maintain accurate details of all queries, maintain good customer relationship with our customers.

Capturing of waybills for all parcel that was collected during the day. Sent mails to operation and billing department for missing information on the waybill to verify, Voluntarirly assist in customer service department during peak hours to book collection and quotations.

* Organizing functions, press conferences, meetings, invitations and confirmations * hall bookings * writing media releases and dealing with media enquiries general office duties i.e filling and typing. It was only practical training for 6 months.

* Handling incoming calls, emails, faxes regarding collections, qoutations, track shipments, solve queiries for the client * Contact operations and third parties in order to solver queries and speedup the delivery process * Update the system with the proof of deliveries and keep the client updated * Manage cash on a daily basis for drop offs and collection * Encourage cash client to open an accounts * Solve problem parcel for internationals in order to advise clients which export documents required in order to send the parcel for international * Print invoices for imports -bill of entry, sad500, for vat and duties using compu-clear system, and advice client they need to pay for vat and duties.

It was a learnership that was organize by the company to learning and practice and graduate after one year and awarded a National Certificate in Contact Centre. Activities and Societies: part time student

Currently busy with a bridging course to study transport management aiming to enroll for a diploma 2016 Dedicated, responsible, hard worker, team player, committed. I am one of Jehova's Witnesses during my spare time I spent time studying bible and visits my neighbours and study the bible. I have enrolled for a national certificate in Contact Centre and Bussiness Process Outsourcing Support 2013 to 2014 which I graduated. Diploma in Public Relations Management from Technikon SA. Activities and Societies: Netball player, excercise, watch TV and read magazines.

Subject passed includes: Bussiness Management, Social Phycology, Videology, Markerting and Advertising. 1999 February to March I had to go through to practical experience at Ekurhuleni Matropolotan Council under Kempton Park region, in order to practice what I am learning and have a clear understanding the field of Markering and Public Relation department. And again in 2001 March to September I had to go for final practice in order to graduate for my diploma. I have learnt a lot during my practicals- arrange and attend meetings, functions, media conference and had opportunity to take pictures during functions. Organize refreshment, take minutes where necessary Activities and Societies: Member of the study group, and net-ball team