Mathieu Roy

Directing all operational aspects including distribution, customer service, human resources, and administration in accordance with the company objectives. Providing training, coaching, development and motivation for the employees Helping board of directors developing forecasts, financial objectives and business plans

Directing all operational aspects including distribution, customer service, human resources, and administration in accordance with the company objectives. Providing training, coaching, development and motivation for the employees Helping board of directors developing forecasts, financial objectives and business plans

Directing all operational aspects including distribution, customer service, human resources, and administration in accordance with the company objectives Providing training, coaching, development and motivation for the employees Helping board of directors developing forecasts, financial objectives and business plans

Answering all product-related questions in a polite manner and addressing queries promptly. Attending workshops and refresher courses in sales and marketing. Planning and assisting with new product releases and events. Performing product demonstrations for customers and staff members Assisting with the development of business plans. Scheduling training sessions and attending meetings as required. Identifying new market opportunities and relaying this information to the Manager and other relevant stakeholders. Making helpful product recommendations and suggestions. Conducting thorough market research, which may include taking surveys, doing desktop research, sending emails and making calls and reviewing product of rival companies.

Preventing and solving after sale service issues for products marketed by Kuhn North America. Responsibilities include serving as the after sales service representative for dealers in the region, responding in-person or via telephone to inquiries regarding questions on after sales service issues, product uses or applications, train dealership personnel on KNA services and service of products, supporting regional sales staff by working farm shows and demonstrating products, and perform field service campaigns.