mathieu hetu

directeur technique

Country

canada

City

canada

Industry

information technology and services

Skill

customer service, computer hardware, software installation, computer repair, windows 7, technical support, leadership, troubleshooting, computer maintenance, retail, laptops, inventory management, customer satisfaction, sales, microsoft office, management, printers, help desk support, a+ certified

Experience

directeur technique

oxio

technicien informatique

future shop

2014-2 - 2014-9 · 8 mos

Technicien Informatique en magasin

chef dâ eÌ quipe - centre services ti

qsl la réussite sur mesure / tailor-made success

2017-5 - Present · 9 yrs 5 mos

Gestion du spport TI

instructor

mcdonald's corporation

2007-5 - 2009-6 · 2 yrs 2 mos

Train all new employees and get some responsabilities to run the floor in rush.

geek squad team manager

best buy canada

2009-6 - 2014-2 · 4 yrs 9 mos

* Responsibilities: * Lead the team and drive the financial and operational outcomes of the Precinct * Recruit, train, develop and coach Agents and other store personnel * Optimize customer satisfaction and loyalty * Manage the repair, installation, and service of computer and consumer electronics products * Communicate strategies goals to the team in a clear, accurate, and timely manner * Develop business plans with senior management * Maintain a clean, welcoming, and organized Precinct * Basic Qualifications * A+ Computer Certification or higher * High school diploma minimum * At least four years of work experience diagnosing and repairing computers and consumer electronics * 1 - 3 years of leadership experience Preferred Qualifications * Associate or Bachelor’s degree in PC or consumer electronics repair