Mathew Wong

Drove 275% business unit margin growth in 5 months by building the supplier and routing ecosystem from the ground up, scaling operations to 100M+ messages monthly Managed a portfolio of 100+ aggregator and operator partnerships — commercial negotiation, onboarding, performance scorecards, QBRs, and escalation handling. Reduced internal SLA turnaround from 7 days to under 4 hours Led end-to-end procurement and platform optimisation across SMS platforms, MNP, GNR, and ancillary services — gap identification, RFP execution, vendor negotiation, and contract execution (MSA/SOW); resolved systemic issues across routing, rate management, and supplier data quality with projected ~5% cost optimisation Designed and built a centralised route management system and internal routing framework from scratch, replacing fragmented workflows — 500+ tested routes catalogued under a single benchmarking standard, adopted by routing, NOC, and commercial teams. Cut pricing list generation from 2 days to 1 hour Line-managed 4 direct reports across routing and Level 2 NOC functions supporting 24/7 operations for 100M+ monthly messages — coached on KPI design, SLA structure, and workload prioritisation; aligned operational execution with commercial routing strategy Established an internal routing valuation standard derived from sourcing data — used to benchmark route economics and protect margin across the supplier portfolio

Defined and led APAC supply-side strategy balancing cost, quality, and coverage — built the business case for direct operator integrations in Japan, Thailand, and Hong Kong, delivering 5% cost reduction, 7% margin improvement (FY21), and $1M+ in annual savings while maintaining enterprise SLA commitments Built and managed a portfolio of Tier 1 and Tier 2 aggregator partnerships — routes originated through these relationships contributed over 30% of APAC regional revenue, with 30–40% cost advantage on niche routes Served as technical and commercial advisor to strategic enterprise accounts including Grab, Shopee, and Lazada; consulted on routing strategy, rate structures, quality optimisation, and APAC regulatory considerations alongside the sales team Led cross-functional design and delivery of Vonage's Singapore SMS compliance system to meet IMDA's Sender ID Registry (SSIR) requirements; partnered with engineering, fraud, and procurement on requirements gathering through delivery, protecting Vonage's ability to operate SMS services in Singapore under the new regulatory framework Engaged regulatory bodies and customer compliance teams across Indonesia, Malaysia, and additional APAC markets, advised enterprise clients on SMS and voice compliance to unblock launches and protect ongoing operations

Identified a cost optimization opportunity in Singapore SMS operations through routing analysis, proposed and led the implementation of a revised routing strategy; reducing monthly spend by 10% while maintaining delivery performance Led SenderID registration and compliance across Indonesia and Malaysia, streamlining coordination between internal teams and external partners to reduce turnaround time and standardize a previously inconsistent process Built monitoring alerts and reporting using SQL and Tableau to identify and resolve supplier-side routing issues across complex APAC markets — enabled faster detection and resolution of customer-impacting incidents Recognised with individual (2018) and team (2019) awards for exceptional contribution across APAC

Led project team of five to identify motivations and develop an exercise plan for kindergarten children, presented it to the Director of Education and resulted in a 20% increase of active participants

Trained in Deskera’s in-house Enterprise Resource Planning applications, in both end-user and technical perspectives -Extracted real time financial data to perform reconciliation between system data and physical receipts to improve accuracy of external audit by 10% -Completed the period’s financial data using the Deskera system and consolidated key information in Excel for Head of Accounting to review before reporting to the Chief Financial Officer. -Developed an online financial reconciliation schedule through the corporate cloud solution that decreases monthly internal reporting time by 5%

Analysed the aging survey database to identify that 5% of the dropout rate is attributable to unfavourable incentives Presented research of new reward scheme catered to the census to the Assistant Census director which resulted in a 10% increase of the participation rate in the next survey period

Maintained and re-structured accounting data to increase efficiency in validation and reconciliation Achieved distinction for internship placement program