Matheus Wilson

Managing an independent real estate operation, conducting sales, rentals, and client negotiations end-to-end • Handling the full commercial cycle, including prospecting, client qualification, needs assessment, negotiation, and post-deal follow-up • Organizing personal workflows, service routines, and commercial processes to improve efficiency and customer experience • Managing client relationships, partnerships, and external stakeholders • Tracking commercial performance, pipeline activity, and service outcomes to support decision-making • Building a customer-centric and results-oriented operation, balancing service quality, efficiency, and business goals

Supported cross-functional product initiatives within the core products portfolio, acting as a key interface between business, technology, operations, and commercial teams • Supported product discovery activities, including problem framing, opportunity mapping, and solution definition • Contributed to backlog organization and prioritization aligned with business impact and customer needs • Supported delivery cycles, validation processes, and solution rollouts for digital products and services • Participated in the development and launch of a new product, supporting feature definition, internal pilots, and go-to-market activities • Monitored product and operational indicators related to usability, performance, adoption, and service quality • Contributed to strategic initiatives related to platforms, payments, authentication, and service evolution

Worked within the Customer Experience function supporting initiatives focused on improving customer journeys across digital products and services • Mapped end-to-end customer journeys, identifying pain points, inefficiencies, and improvement opportunities across channels and processes • Supported customer research activities and analysis of experience indicators such as NPS and service performance metrics • Contributed to the definition of improvement actions related to products, flows, and service processes • Collaborated with product, operations, and business teams to align customer insights with solution proposals • Supported early agile practices within the product and CX environment, contributing to cross-functional ways of working

Worked within an agile squad focused on post-sales processes and customer journeys for SME insurance products • Supported the review and improvement of customer flows, service models, and operational routines • Contributed to requirements definition, functional documentation, and support materials for product and process updates • Monitored operational and retention indicators in partnership with service and business teams • Supported new product and partner implementations from a post-sales and customer experience perspective • Acted as an interface between business areas, service operations, and product teams to align needs, priorities, and solutions

Supported initiatives related to customer experience, communication, and service journeys across insurance products • Assisted in mapping customer flows and identifying improvement opportunities in service and post-sales processes • Contributed to internal projects focused on product updates, partner initiatives, and customer communication • Supported the creation of functional materials, guidelines, and content for business and service teams • Worked closely with product, business, and operations teams to align customer needs with process and solution improvements • Participated in cross-functional initiatives within an evolving agile environment

Led the student sports association, overseeing financial planning, budgeting, and operational activities, and leading a management structure of more than 30 volunteers • Managed cash flow, supplier relationships, and partnerships • Organized sports events and university activities, coordinating volunteers, teams, and logistics, and supporting more than 200 athletes across 19 different sports • Supported strategic planning, governance routines, and accountability processes • Represented the association in institutional and external interactions

Supported pricing activities within the maritime transportation business, working in a structured corporate environment and interacting with product, commercial, and operations teams. • Assisted in market analysis, competitive assessments, and product performance monitoring • Contributed to reports and analyses to support pricing strategies and commercial decisions • Worked with datasets related to routes, capacity utilization, and customer segments • Supported cross-functional interactions between product, pricing, and commercial teams • Exposure to structured corporate processes and business operations in a global environment

Pós Tech na FIAP em conjunto com Alura e PM3, em Digital Product Management