Matheus Batista

- Joined as Senior Product Manager, leading the full restructuring of the Internal Products - Health Plan Tribe - Reduced squads structure by 70%, through efficiency gains in product development and processess optimization - Played a key cross-functional role in a top IT priority for 2024 (optimization of the internal products codes), ensuring business continuity and mitigating risks related to legacy plan codes obsolescence - Selected to join the Strategic IT Projects team, based on strong cross-functional execution and delivery impact

- Led the development of new products for both internal and external clients, from Discovery to Delivery and further iterations - Product (1) - Proprietary scheduling system: used by ~30k clients and more than 300 healthcare and operations professionals - Product (2) - Intelligent Health Triage system: used by all Alice patients at the beginning of a new health care contact, focused on reducing service level agreements (SLAs) and increasing service efficiency by reducing touchpoints - Managed a Product Manager - Managed stakeholders from different areas and seniority levels - Developed the product strategy, product vision, roadmaps, and defined the technology Squad's KPIs and OKRs

- Tribe Lead Produtos para Pharmacist and Digital Prescription products - Started the experimentation culture with A/B testing tools, increasing the e-commerce conversion rate from 15% to 40% - Led end-to-end product rebranding initiatives, enhancing the Digital Prescription user experience and reducing the Contact Rate by 5%. - Defined tribe OKRs with C-level - Tools: Mixpanel, Google Analytics, JIRA, Confluence and Hotjar

- Responsible for the company's AARRR funnel metrics, applying Agile and Product Led Growth methodologies with a 20% profit increase estimation - Shaped Product Portfolio strategy, prioritizing profitability across lead generation and subscription/e-commerce business models - Worked in multidisciplinary squads (DBM, SEO, Engineers and Designers) - Managed products through all life cycle stages, including a discontinuation of an existing line of the product in order to generate savings and focus on the most client-desirable and profitable features - Managed stakeholders fro various levels and managed third party software products - Responsible for the Payment and the organic acquisition features

- Product Owner for AI-powered Social Listening products (NLP) - Led a Product Squad with Machine Learning and AI Engineers - Discovery with B2B customers - Backlog management and prioritization - Features specification - Roadmap prioritization - Product and Feature trainings - Negotiation with stakeholders - MVP definition - User Stories writing and BDD acceptance criteria - Support building Product Sense and Agile culture

1) As the Onboarding Product Owner Through Product Discovery based on Customer and Internal Areas feedbacks + Incidents and Processes analysis: - Decrease in 23% of the incidents opening rates; - SLA Incident Resolution: from 69% to 100% of the incidents resolved within the company's stipulated SLA; - Design Sprint to determine the MVP for the Onboarding of mPOS clients; - Work along with our Legal and Compliance department to implement systems and business rules as part of our licensing with the Central Bank of Brazil; 2) As the Interface Product Owner: - Rebranding from Moip to Wirecard Brazil - Release of the new Interface along with new products such as payout features, mPOS and debit card to offer a complete financial services package

Responsible for 3 optimization projects: 1. Implementation of a sales cell within Customer Care area focused on SME's, bringing R$ 350.000,00 in TPV on the first 3 months and doubled the number of new clients per month 2. Net Promoter Score: NPS from 48 (Jul/2017) to 55 (Dec/2017) 3. Customer Service adjustments: 27% increase of the efficiency of the Customer Support (internal comments); 50% decrease in SLA and Support NPS from 8 to 66 Main assignments: - Identify root causes of the contacts received on Customer Support/Customer Care areas - Collect feedbacks and insights for the Product & Engineering area - Provide better Customer and Employee Experience through optimizing internal processes of Wirecard Brazil - Recruitment and Training to develop the best professionals for the Customer Experience Area

- Perform chemical analysis to support new formulations, field and production issues - Supervisor for the construction of a new Chemical Laboratory at the unit; - Development of new prototypes to perform tests simulating field applications for herbicides, fungicides, insecticides and seed treatment solutions.

Member of the project "Increasing capacity of the Lamination area through reducing the cycle time", in parallel with University of Tennessee's Lean Manufacturing specialization. Applying concepts such as DMAIC, PDCA, Design Thinking, Lean Thinking, among others.

- Undergraduate researcher, CNPq scholarship in catalysis, biocatalysis, and biofuels fields - Volunteer work as a Proofreader and Writing Tutor at a social pre-university preparatory course; - Representative of the Chemical Engineering course at the 6th and 11th FEPUSP - University of São Paulo Professions Fair.

Modules: 1. Fundamentals of Lean Enterprise Systems; 2. Designing and Modeling of Lean Systems; 3. Analysis of Lean Systems; 4. Reliability of Lean Systems. Worked as a Lean Consultant at the Yamaha Jet Boat Manufacturing in Vonore - TN during the summer program and development of the project "Increasing capacity of the Hull and Deck Line though reducing the cycle time”.