Massimo Gallo

Collections Representative @ PROXIMO CONTACT CENTER

About

IT Support Junior profile with experience in post-sales technical support and first-level incident resolution. Background in multi-channel customer support, SLA-driven environments, and full case tracking. Currently training in IT support, networking fundamentals, and Windows environments. Intermediate–advanced English for technical documentation and ticket handling.

Country

Argentina

City

Unquillo

Industry

Outsourcing/Offshoring

Skill

Experiencia del cliente, Comunicación empática, Organización y priorización, Contacto con clientes, Trabajo en equipo y colaboración, Atención al cliente, Facilidad de adaptación, Ventas, Atención telefónica, Microsoft Office, TeamViewer, Soporte técnico, Servicio de atención al cliente

Experience

Collections Representative

PROXIMO CONTACT CENTER

2025-10 - Present · 1 yr

Córdoba, Argentina

Managed customer case portfolios in high-demand operational environments, handling follow-ups through phone and digital channels (WhatsApp). Worked under KPIs and performance metrics, using multiple management systems simultaneously. Focused on operational issue resolution, turnaround times, and effective customer communication.

Post-Sales Support

FEBO ASOMA SAS

2023-1 - 2024-2 · 1 yr 2 mos

Unquillo,Córdoba,Argentina

I managed daily inquiries and complaints through WhatsApp Business, email, and Instagram, improving team efficiency and reducing response times. I provided online technical support, resolving most incidents on first contact. I coordinated with the technical department to solve complex problems, ensuring complete follow-up on each case. I implemented personalized customer service strategies, increasing customer satisfaction and strengthening customer loyalty.