Massinissa dris

IT Operations @ The HEINEKEN Company

About

As a bilingual IT professional with over 4 years of experience, I specialize in Information Technology, focusing on IT Service Management (ITSM), cybersecurity, and networking. My journey in the tech industry has equipped me with a robust skill set that combines technical expertise with project leadership.I have successfully led critical IT infrastructure projects, including the deployment of SDWAN and SECOMEA, which significantly enhanced network security and operational efficiency. My commitment to maintaining high standards of cybersecurity compliance has resulted in measurable improvements, such as reducing downtime by 20% and malware incidents by 15%.I thrive in collaborative environments where I can leverage my strong communication and problem-solving skills. My technical proficiency spans various areas, including:Project Management: Lean, Six-Sigma, Agile methodologies.Technical Skills: Cisco CCNA, VMware, Microsoft 365 Admin, Azure Entra ID, Active Directory.Programming Languages: JavaScript, Node.js, Python, C++, ReactJS, SQL/NoSQL.I am passionate about continuous learning and hold several certifications, including Microsoft Certified: Azure Fundamentals and ICTC Certified: Information Technology Professional. My educational background includes a Bachelor’s degree in Computer Science from the University of Science and Technology Haouari Boumediene.Fluent in French and English, with native proficiency in Arabic, I am eager to connect with professionals who share my enthusiasm for technology and innovation. Whether it’s enhancing user experiences through software development or ensuring robust cybersecurity measures, I am dedicated to driving success through technology.Let’s connect and explore how we can collaborate in the ever-evolving world of IT! Feel free to modify any part of this section to better reflect your personality or specific career goals!

Country

Canada

City

Greater Toronto Area

Industry

Food & Beverages

Skill

Zoom, Service-Level Agreements (SLA), Service Levels, Peripherals, Resolving Issues, Mac, Desktop Support, Desk Top Support, CLI, Command, Key Performance Indicators, Root Cause, Data Analysis, Analytical Skills, Account Management, Software Asset Management, ITIL Process, CMDB, Office 365 Administration, Windows Desktop Administration

Experience

IT Operations

The HEINEKEN Company

2023-1 - Present · 3 yrs 9 mos

Toronto, ON

● Accountable for first-level technical support, Cyber Security Compliance, resolving 200+ user issues per month related to hardware, software, and network incidents. ● Ownership for maintaining IT systems, ensuring a 95% uptime across all infrastructure. ● Contributed to the team's recognition, accomplishing 1st place in the Cybersecurity category within the AMEE Region for Outstanding performance, placing our OpCo in the "Top Performance OpCos" group. ● Ledthedeployment of SDWAN, enhancing network security and reducing downtime by 20%. ● Spearheaded the implementation of SECOMEA, ensuring secure remote access to production environments for 50+ employees. ● Integrated SentinelOne endpoint protection, reducing malware incidents by 15% ● Responsibilities in detail: -Providing daily support to the company's end-users by responding to their requests and resolving incidents through our ticketing system (ServiceNow), while adhering to established procedures to ensure timely resolution. -Installing, configuring, and maintaining IT systems, software, and hardware to ensure their proper functioning. - Collaborating with regional and global teams to implement new projects and solutions, as well as to -carry out changes. - Implementing and monitoring IT security policies to protect company data and ensure compliance with current standards. - Managing the local IT assets, including computers, printers, peripherals, and the network, ensuring their proper operation and performing necessary repairs. - Train users on locally used IT tools and systems. - Performing data backup and restoration operations. - Ensuring compliance with NIST controls by providing evidence and documentation within my area of responsibility.

IT Support Officer

The HEINEKEN Company

2022-5 - 2022-12 · 8 mos

Algiers, Algeria

General Responsibilities: - Develop and maintain the IT infrastructure. - Monitoring of IT systems within the OpCo to ensure their proper functioning. - Installing new software updates or replacing obsolete hardware. - Anticipating potential IT issues. - Providing clear explanations of problems and solutions to non-technical staff. - Installing, configuring, testing, maintaining, monitoring, and troubleshooting various devices, including laptops, scanners, printers, etc. - Managing vendors who provide external IT support. - Escalating to internal hardware/software support specialists when necessary.