Muhammad Asif Mallick

Executive leadership role as second-in-command with full P&L responsibility for satellite broadband operations serving under-served and remote regions across Pakistan

• Reported directly to Chief Executive Officer, dotted line reporting to Project Director. • Head the team of Technical Field Operations, Network Operations, Inventory Management, MIS & Billing. • Managed Network Operations Center & Installation Team. • Managed Subscriber Management & End user billing. • Product Management and Customer Solution. • MIS Operations and application development.

o Reported directly to Chief Operating Officer, dotted line reporting to CFO & CTO. o Lead the team of IT operations, software development and financial billing. o MIS/Billing of REDtone and its sister concern Quantum Global Communication for wholesale termination business and for corporate origination services of REDtone. o MIS/Billing and subscriber management of KITE Mobile (MVNO in UK), sister concern of REDtone. o Product development and MIS development of KITE Communications MVOIP application. o Managed IT operations (including datacenter operations and office automation) and MIS reporting for REDtone Voice termination, REDtone corporate origination services & KITE Mobile UK services o Subscriber Management for KITE Mobile and REDtone corporate origination service. o Maintained Least cost routing for termination and mobile service. o Managed billing/invoicing, recovery and payments for REDtone voice termination and origination services.

o Reported directly to Director Operations & Projects. o Worked in consultation with Solution & Design Architect. o Provided architectural & factual framework in term of software, database and process. o Prepared cost benefit analysis & feasibility for upcoming projects. o Budgeted project and managed resources for the projects. o Supported for appropriate IT team building, training & tools selection. o Prepared and implemented Standard Operating Procedures.

o Reported directly to Director IT, e-Pay Asia (HQ-Malaysia). o Lead the team of Database, Networking professionals and Malaysian Development Team. o Member of Management Committee. o Managed daily routing task involved in electronic distribution system, and to make the system highly available. o Research for POS terminals low-cost and efficient connectivity to services database. Dealing with Long distance operator and Celcos for the implementation for the same. o Involved in the technical negotiation with our partner-Celcos & banks. o Assigned task to Malaysian software development team, for the modification or creation of new services. o Managed the DR site planning and operations. o Prepared cost benefit analysis & feasibility for new projects. o Prepared and implemented SOP and IT Policy.

o Reported directly to Chief Technical Officer. o Lead the team of Software and Telecom Engineers. o Advisory member for an IT infrastructure & solution acquisition including SAP ERP. o Managed manual billing system in the absence of online billing system, along with the testing of online billing system with offline billing system. o Managed LDI billing system, dealing with the solution vendor, hardware vendor, technical operations staff, business development team and internal audit department. o Involved in in-house software development including analysis, designing, development, testing and implementation. o Managed activities of software team at Karachi along with the team of system engineers of PCCS platform at Karachi, Islamabad & Lahore. Reported directly to Chief Technical Officer to ensure swift & effective guidance & advice. o Administrated and maintained the three live service SQL Server databases at Karachi, Islamabad & Lahore PCCS platform. o Trained new hires for concerned technology and for compliance with the company policy. o Engaged with the PCCS Switch equipment vendors regarding issues related with software & Telephony upgrade/patches, customized changes in system. o Corresponded with Pakistan Telecommunication Company Ltd. (PTCL) & equipment vendors to resolve issues that were involved in the interfacing of company’s PCCS switches with PTCL Transit Exchange & Gateway Exchange. o Managed the billing reconciliation process with PTCL for Callmate Telips Telecom Limited PCCS project and for our client M/s ALPHA Telecom UK for their VoIP project.