mashihur rahman

* Managing a team of 15 processors and credit underwriters and ensuring timely approvals and credit decisions related to Auto finance. * Providing quality service to internal customers by undertaking risk assessment - analysis of various types of lending proposals. * Analyzing financial information, such as statements, management accounts and cash flow statements. * Developing models of credit information to predict patterns and trends using specialist statistical software. * Assessing the credit worthiness of client companies. * Liaising with other staff within the company, such as account managers and product specialists. * Conducting end to end due diligence before providing final decision to business and sales teams. * Recognized for contribution to the Credit Department by numerous Appreciation Certificates

* Diligently identify, control and prevent fraudulent usage of cards through fraud monitoring system and monitoring of reports generated from system. * Ensure profitability of the Retail Banking business by proactively managing risk in areas of Authorizations & Fraud Control. * Identify possible delinquent card holders by monitoring card utilization reports. * Minimize losses by timely blocking / bulletining of cards where fraudulent / unauthorized activity has taken place and by escalation of fraudulent transactions and liaising with the merchant banks to arrange possible recovery * Liaise closely with Branches, Credit, Call Center, Service & Quality, Compliance and Sales on all operational aspects to ensure efficient, controlled and error-free operations in a pleasant environment through teamwork. * Recognized for outstanding achievements and contribution to the Retail Risk Department by being awarded the Fraud Analyst of the year for 2 consecutive years (2010 and 2011)

* Customer Service Officer, Customer Experience, UAE (May 2007 – July 2008) * Handling complaints related to Priority and Retail Banking and ensuring their closure within specified Turnaround Times. * Delegated to calculate and approve LTV on Facilities against investments such as Overdrafts and leverages. Customer Service Representative, Phone Banking (Oct 2005 - April 2007) * Handled transaction enquiries on the Telephone & looked for opportunities to cross sell the complete range of retail products. * Was assigned to a dedicated line for high net worth clients from Jersey, Channel Islands and Stanley, Falkland islands.

Activities and Societies: UOWD Football Team UOWD Marketing Club