Masato Koterasawa

• Led overall business operations, workforce planning, and operational development as the representative of the Japan entity. • Directed Japan-side Post-Merger Integration (PMI) initiatives following the acquisition by PayGroup Singapore and Deel Inc. • Collaborated with global HR teams on recruitment strategy, headcount planning, budgeting, and organizational expansion. • Managed recruitment activities including vendor selection, interviews, onboarding, and workforce planning. • Conducted performance management initiatives including goal setting, reviews, and improvement planning. • Provided advisory support regarding Japanese labor regulations and employment practices. • Oversaw treasury and payroll/payment operations involving several hundred million JPY monthly. • Managed KPI tracking, goal setting, and performance management for Payroll and Treasury team members. • Oversaw daily office operations and workplace environment management. • Coordinated with building management companies and external vendors. • Managed office access cards, keys, visitor support, and facility administration. • Oversaw meeting rooms, IT equipment, office supplies, and workplace operations. • Handled internal inquiries, phone support, and administrative coordination. • Supported business travelers and overseas visitors with meetings, materials, and catering arrangements. • Served as the primary contact point for office-wide operational inquiries. • Managed HR and compliance-related documentation and filing processes. • Supported mail handling, invoice processing, and vendor payment coordination. • Assisted compliance operations, expense reimbursements, and cash claim handling. • Supported internal contract administration and policy change management. • Coordinated employee onboarding and offboarding processes in collaboration with HR and IT teams. • Managed offboarding procedures including access termination and company asset recovery.

• Managed large-scale project operations and cross-functional teams for nationwide educational assessment programs • Led recruitment coordination, workforce allocation, operational planning, and vendor management for large-scale scoring projects • Managed call center operations, KPI reporting, and operational improvement initiatives • Collaborated with global stakeholders and offshore teams to improve operational efficiency and reporting processes • Supported team development, performance management, and workflow optimization initiatives

• Oversaw overall store operations including sales management, staffing, scheduling, and inventory management • Managed recruitment, onboarding, training, and performance management • Led customer service quality and operational improvement initiatives

• Managed e-commerce customer service operations including KPI/SLA management • Managed recruitment, onboarding, training, and performance management • Led team operations through coaching, task allocation, and escalation management • Implemented operational improvement initiatives focused on customer service quality and efficiency

• Led the launch of the customer support organization for the Japan market • Managed recruitment, onboarding, training, and performance management • Managed multinational team members across Japan and Hong Kong • Maintained SLA and service quality standards aligned with global policies • Collaborated with regional stakeholders to support operational consistency and team performance Key Achievements: • Established the first Japan customer support structure for the company

• Supported IR conference operations for major domestic and international clients • Collaborated cross-functionally with Sales, Technical, and Operations teams • Managed stakeholder communications and escalation handling for high-priority projects

• Provided support for business systems used by corporate and municipal government clients